2. Use this Master Student Map to ask yourself,
Managing conflict
Developing emotional intelligence
Building relationships across cultures
Asking for help
Leadership in a diverse world
Master Student profile: Nilofer Merchant
HOW?
Learn to work effectively in study groups and teams
Gain skills to resolve conflict between people
Take projects from initial planning to successful completion
WHAT IF?
You could learn from and work with anyone – even people who differ from you in significant ways?
WHY?
In a competitive job market, your ability to collaborate with coworkers and build long-term relationship can make you stand out.
WHAT?
Power Process: Choose your conversations and your community
Cooperative learning: Studying in groups
Four simple “people skills”
Getting to “done” – the practical art of project management
The all-purpose project planner
Collaborate in effective teams
Make the most of meetings
Master Student Maps that introduce each chapter guide students through the chapter with an overview while reinforcing the four key questions of the Kolb Learning Style Inventory – Why? What? How? And what If? You may wish to highlight key articles as you walk students through this slide or ask if there are any questions about the articles.

3. Choose your Conversations and your Community
Use conversations to
change habits
connect with people who are different from you
explore new ways of seeing the world
create new options
Are you active or passive when it comes to choosing the conversations in your life?
Would you like to change that?
Write an intention statement.
When you are a student in college, you have many opportunities to engage in conversations…. with peers, professors, and community members in person and online. You have choices about these conversations. What kinds of choices do you have when engaging in such conversations?
(Augment student sharing with the four examples in this slide – changing habits, connecting with people who are different -- or similar -- to you, exploring new ways of seeing your world, and creating new options for you.
We know from the Chapter about Time that we all have 168 hours per week. By choosing your conversations carefully, you maximize your opportunities to grow during your college experience. Consider these two questions. Write an intention statement.

4. COOPERATIVE LEARNING: Studying in groups
FORM
Choose a focus
Look for dedicated students
Hold a planning session
Due a trial run
CONDUCT
Ask instructor for guidelines
Set an agenda for each meeting
Assign roles
Cycle through learning styles
Teach each other
Test one another
Compare notes
Create large mind maps or concept maps
Monitor effectiveness
Use technology to collaborate
College students need to learn the value of study groups. Ask your students to share if they have been in successful study groups and how that experience was successful. There are strategies for both FORMING and CONDUCTING study groups. Ask – If you don’t follow these guidelines, what are some of the potential pitfalls?

5. 4 Simple “PEOPLE SKILLS”
Smile
Shake hands
Make small talk
Express appreciation
Don’t underestimate the value of small gestures in developing rapport with people. People are more likely to listen to you when they know your care about them and people skills can give you a measure of job security. Use these suggestions as reminders to practice the habit of showing respect and courtesy to people on a daily basis!

6. Getting to “done” – the practical art of project management
Adopt a project mindset
Divide and conquer
Engage the key players
Students will be called upon at school or work to manage a project. We are all leaders.
These tips will help engage their skills at collaboration, communication, and conflict resolution. First, we need a plan and then we need to work that plan.
Have students practice these skills using the All-Purpose Project Planner in the book. This can be used for most projects assigned to a group of students that must learn to work together and complete tasks for the collective good.

7. Collaborate in effective teams
Choose team members willing to learn
Determine an optimal size
Draw lessons from past experiences
Create a project plan
Encourage new ideas
Even out the workload
Practice integrity
Share leadership
Sustain team focus with two key questions
Keep stakeholders informed
Celebrate and recap
Most work in organizations require teamwork. Ask students to share previous experiences working in a group that were less than optimal. Often they report that one or two members did all the work. Ask students to identify which of these suggestions could prevent problems in the future.

8. Make the most of meetings
Time Wasting Meetings tend to be:
Open-ended
Unstructured
Standing
Inconclusive
This article offers an opportunity to discuss potential problems with unproductive meetings and look at advice to avoid these pitfalls. Meetings serve a purpose and promote creativity and productivity, when done right.

9. Make the most of meetings
Productive Meetings
Before: Prepare
During: Stay engaged & take notes
After: Review notes & follow-up
When you lead:
Think carefully about benefits and costs
Eliminate recurring meetings
Schedule carefully
Plan a focused agenda and attendee list
Set clear starting and stopping times
End with a to-do list
Assign students to attend a club meeting and write an evaluation of how to improve the productivity of the meeting using these tips.

10. MANAGING CONFLICT Focus on content Focus on process
Back up to common ground
State the problem
State all points of view
Ask for complete communication
Focus on solutions
Focus on the future
Focus on process
Commit to the relationship
Allow strong feelings
Notice your need to be “right”
Slow down communication
Communicate in writing
Ask someone to share a conflict they experienced in school or work, maybe with a roommate and how emotions affected the interaction. Content strategies are all about defining the problem, exploring viewpoints and discovering solutions. Process strategies are about resolving the conflict. Explore which of these strategies might have changed the interaction in the conflict shared. Ask two students to role play a conflict gone bad and a conflict that is resolved using these strategies.

11. Developing Emotional Intelligence
Three Elements of Emotion
Physical sensations
Thoughts
Actions
Name your emotions
Accept your emotions
Express your emotions
Respond, don’t react
Make decisions with emotional intelligence
What is emotional intelligence? What are the elements of emotion? These five strategies will help students get in touch with their emotional intelligence. Ask the students to write a discovery statement about this topics.

12. Building relationships across cultures
Self-discovery
Learn about other cultures
Differences between individualist and collectivist cultures
Reach out
Common ground
Speak and listen with cultural sensitivity
Find a translator, mediator, or model
Develop support systems
Accept feedback
Speak up against discrimination
Change the institution

13. Asking for help Ask with clarity Ask with sincerity Ask widely
Ask with an open mind
Ask with responsibility
Ask with an opening for more ideas
…Ask again
Asking strategic questions contributes to our ability to get what we want in life. Not asking is a sign of weakness. How you ask for information has a lot to do with the results you get. Assign students to identify an area in school or life that they really need some help and to practice these strategies for asking an appropriate person for assistance. It may be an office on campus, an instructor, a friend or coworker.

14. Leadership in a diverse world
Own your leadership
Be willing to be uncomfortable
Allow huge mistakes
Take on big projects
Provide feedback
Paint a vision
Model your values
Make lots of requests
Follow up
Focus on problems, not people
Acknowledge others
Share credit
Delegate
Balance styles
Listen
Communicate assertively
Practice
We are all leaders. In what instance or setting have you been a leader. At work, at church, at school, at home, other? Developing leadership skills will help you succeed in college and help you get a better job. Employers are looking for leadership potential and experience. How can you get leadership experience now? Consider inviting a representative from student government to be a guest speaker to provide a personal testimonial about learning how to lead, and the benefits of leadership. 14

15. FIVE Cs Character Creative Thinking Critical Thinking Communication
FOR YOUR CAREER
CHARACTER CRITICAL THINKING CREATIVE THINKING COLLABORATION COMMUNICATION
Character
Creative Thinking
Critical Thinking
Communication
Collaboration
These represent five crucial connections between skills learned in school and skills required in the workplace. Success in higher education promotes success in the workplace. Use the exercise at the end of each chapter to make specific connections between the gold mine of information contained in each chapter and developing skills that will make students stand out to employers.