1. Energy Assistance Program
eHEAT Next Generation
July 25, 2019

2. eHEAT Next Generation Agenda Introduction Expected benefits
EAP Process
Timeline
Sneak Peek
Q&A

3. eHEAT Next Generation
Introduction
Andy Smialek, Project Manager

4. eHEAT Next Generation Expected Benefits Improve customer service
Enable local Service Provider staff to strengthen relationships and work more effectively with high need households
Improve program compliance and integrity

5. eHEAT Next Generation Expected Benefits Improve customer service by:
Reducing time from request for service to delivery of service
Reducing local Service Provider costs for application processing
Reducing the burden on households to submit documentation (e.g., income/identity verification)
Improving user friendliness and accessibility to program services
Improving communication between households and the local Service Provider

6. eHEAT Next Generation Expected Benefits
Enable local Service Provider staff to strengthen relationships and work more effectively with high need households by:
Identifying households in need
Improving methods of local service provider communication with households (e.g., online status, )
Enabling local SPs to devote more time to effective case management
Improving application workflow for local SPs

7. eHEAT Next Generation Expected Benefits
Improve program compliance and integrity by:
Improving auditability and traceability
Enabling more effective budget management
Improving data accuracy
Improving data and system security
Improving user access management
Improving person identification

8. Income Verification Identity Verification
eHEAT Next Generation
EAP Process - Current
EAP Process – eHEAT Next Generation
Online Application
Income Verification Identity Verification

9. eHEAT Next Generation EAP Process Impacts to households Ease of access
24/7
Option for paper or online application

10. eHEAT Next Generation EAP Process Impacts to EAP Service Providers
Households submitting online applications 24/7
Households vs Service Provider staff complete data entry
Re-deploy resources to high need households
Service Provider staff may provide support
Household Application linked to correct Service provider by address
Obtain data from Social Security Administration (SSA) for identity verification

11. eHEAT Next Generation EAP Process Impacts to EAP Service Providers
Obtain data from Department of Employment & Economic Development (DEED) for wage and unemployment insurance verification
Centralized ERR payments – similar to Primary Heat and Crisis

12. eHEAT Next Generation
Timeline

13. eHEAT Next Generation Timeline User Acceptance Testing (UAT)
Six UAT phases throughout development
Commerce EAP staff complete UAT first
Service Provider subject matter experts (SME) complete UAT next
UAT Phases 1 and 2 complete
UAT Phase 3 in November and December (existing eHEAT recreated)

14. eHEAT Next Generation Timeline User Acceptance Testing (UAT)
Service Provider Subject Matter Experts
AEOA – Mary Heilman
CAP-HC – Feleshia Edwards
CAPRW – Kevin Adams
CAPRW – Mary Lor
Fond du Lac – Joan Markon
Lutheran Social Services – Judy Steinke
Prairie Five – Nora Guerra
Three Rivers – Lynette Engelhardt Stott
West Central – Mandy Braaten

15. eHEAT Next Generation Timeline Commerce will: Use a tiered release
First release: Commerce & Service Provider components
Second release: online application for households
Implement software when it’s best for EAP
Anticipated release dates in Spring 2020

16. eHEAT Next Generation Timeline
Provide comprehensive training & support
Training and support for all stakeholders is critical to eHEAT Next Gen’s success
Commerce is committed to providing high quality training for eHEAT Next Gen’s end-users
Continue providing eHEAT Next Gen updates at MinnCAP, at EACA, in The Energizer

17. eHEAT Next Generation Sneak Peek
I’m going to walk through some screen shots from our test site. None of the data are about real households.

18. The main Client Services screen
The main Client Services screen. From here can search on a variety of variables – HH#, application status, etc.

19. Search by application status “in progress” then click Go – results list appears below. Click View or Edit to view or edit the application.

20. Here’s what you see when you view/edit
Here’s what you see when you view/edit. You can expand each of these sections as you work on the app.

21. For example, here’s what the energy providers section looks like
For example, here’s what the energy providers section looks like. Highlight the features.
Notice – you see the header info across all tabs

22. This is the eligibility page – highlight sections

23. Crisis - highlight features

24. ERR – highlight features

25. eHEAT Next Generation
Q&A