1. KEY MESSAGE : We are truly honoured to have been selected to take on your services and look forward to welcoming you to House with No Steps
Our aim today is to 
tell you more about House with No Steps
Explain more about our approach to the transfer
Give you an opportunity to hear from some of the people we support and their families
And give you the chance to ask questions 

2. Empowerment Respect Inclusion Commitment Achievement
As one of Australia’s leading and proven disability service providers, we are dedicated to giving people with disability greater choice, control, and freedom.
Inclusive communities which respect, value and empower all people with a disability
Empowerment Respect Inclusion Commitment Achievement
KEY MESSAGE : HWNS was established in 1962 by Lionel Watts .
HWNS was started by a person with a disability for people with a disability.
After experiencing the appalling standard of services available for people with a disability firsthand, Lionel resolved to do something about it and HWNS was formed.
56 years later, we continue to champion the human rights of people with a disability, develop new and better ways of to provide support and advocate for social change. 
We are committed to ensuring people with disability are given the respect and opportunities they deserve
Our sole purpose is to help people with disability live a great life on their own terms.
Our vision is for a society in which every local community demonstrates, by its actions and attitudes, that it truly respects, values and empowers all people with a disability.
At HWNS, we look forward to working with people with disability, families, partners, supporters, government agencies, advocacy groups and the broader community to help make this dream a reality.
Our values – Empowerment, Respect, Inclusion, Commitment and Achievement
These five values reflect the most deeply held beliefs across HWNS.
Our values shape the way that we approach our work: our interactions with people with disability, families and carers, the design of new services, the positive relationships that we build with people outside our organisation, our advocacy for the rights of people with a disability and our engagement with local communities.
We help people with disability live a great life

3. Locations across NSW, Queensland, Victoria and the ACT
People with disability supported by House with No Steps
People with disability supported in accommodation and respite
Number of people with disability supported through the NDIS
We are one of the largest and leading disability service providers in Australia
Being big means we are stable and sustainable – we want to be here for the future 
Whilst we are big enough to make an impact on a broad scale, we empower our team to act and think locally. 
We support close to 5,000 people with a disability 
We operate from over 450 locations across NSW, Queensland, ACT and Victoria.
We are experienced in providing quality accommodation and respite services.
Over 1,500 people with disability are currently supported in accommodation and respites services
We have experience and expertise in the transfer of services from government to the NGO sector
In October 2017, HWNS was successful in the NSW Government transfer of disability services
We took on 81 group homes and 6 respite services
We welcomed around 600 people with disability and around 1000 new staff
You will hear from some of the people with disability and their families that transferred in the video later in the presentation
We are also experienced in achieving successful outcomes under the NDIS
We have been working in the NDIS environment since July We have a track record of helping people get the plan they need to live a great life.
We have already successfully supported over 2500 people with disability to transition to the NDIS.
Gained valuable learnings to assist us in guiding new participants and their families through their NDIS journey.
We’ve developed some great tools and resources to assist people with disability and staff through the NDIS process, and have adapted to operating successfully across both NDIS and non NDIS environment.
81 group homes
6 respite services
600 people with disability
1,000 staff

4. KEY MESSAGE : We have a talented, volunteer Board that bring a broad range of expertise to the organisation. 
Our Board members are advocates and champions for the rights of people with disability
They are responsible for ensuring our commitment to achieving our vision and purpose in line with our values
We have an experienced leadership team who are passionate about the human rights and wellbeing of people with disability
They work together to shape and guide the organisation's future direction and ensure that we deliver on our purpose 
They all bring immense experience and expertise in their areas of responsibility

5. KEY MESSAGE : We have a dedicated, committed and passionate operations team that will be responsible for the transfer of services in Victoria. All staff from HWNS involved in the transfer of services in Victoria were involved in the NSW transfer and are therefore have the experience and expertise required to make this a success
CLUSTER MANAGERS ARE THE SAME AS THE DAS MANAGERS IN THE CURRENT DHHS STRUCTURE.
The team is lead by Rob Watkins who has over 25 years public sector experience.
Prior to joining HWNS, he was the launch manager for the NDIS in the Hunter Trial site
Jayne Clowes in the Transfer Lead and was responsible for the successful NSW transfer of services in 2017
Kristine Flanagan is the Regional General Manager and has over 30 years experience in the community care sector. Kristine has lead the roll out the NDIS in the ACT and Southern NSW for HWNS

6. Everything is focused on your needs
Continuity of service and minimal disruption
Regular, open and honest communication
KEY MESSAGE : the same staff will continue to support you in the same services and in the same way you have been prior to the transfer
Everything is focused on the needs of the people we support
Our aim from the beginning will be to get to know each person we are supporting, what's working and what needs improvement
We work with people with disability and families to get a good understanding of each person, so we can tailor our service at an individual level.
Our About Me planning tool has been developed to ensure we have detailed conversations with people we support and families about goals and outcomes, what’s working, what isn’t, and what’s important to them for the future.
Continuity of service is our top priority – we want to ensure that this is a smooth transfer for everyone involved with minimal disruption
Regular, open and honest two-way communication will be key to our success.
We will provide you with all the information you need , when you need it
We encourage and embrace feedback so we can quickly identify where change is required
We also want to listen and learn from you (people with disability, families and staff)
We will focus on House Supervisors as key to supporting frontline staff, people with disability and their families
Its critical that we establish credibility with you and build your trust in us as a service provider and employer
We have made a commitment to the Victorian Government and now to you that we will adhere to the highest level of quality and safety standards within a human rights framework
We embed human rights in everything we do
The safety and well-being of the people we support and staff are of highest priority to us
We are constantly measuring the quality of our services to ensue they are of the highest quality standardEveryone is different – everyone has unique needs and preferences.
Adherence to highest level of quality and safety standards within a human rights framework

7. We will build your confidence in us as a service provider
We will make sure you are well informed, prepared and supported through the transfer
The same staff will continue to support you in the same services and in the same way you have been prior to the transfer
You will know what to expect, when to expect it and what you need to do
We will listen to your ideas, concerns and feedback to constantly improve our services
We will build your confidence in us as a service provider
KEY MESSAGE :The most important thing to remember is the same staff will be support the some people in the same services
Day one at HWNS should look and feel like the day before
We will make sure you know exactly what will be happening and when so you are prepared and supported 
We will listen to your ideas, concerns and feedback
Ultimately we want you to be confident that HWNS can provide the best service for you

8. In the months before transfer
Just before transfer After transfer
LEARNING MORE ABOUT US
LEARNING MORE ABOUT
YOU
MAKING SURE WE ARE READY
DELIVERING SERVICES
Provider roadshows – meet us and find out more about House with No Steps
Learn more about your specific needs
Make sure we have all the right files and information about your support needs
We are delivering quality services
The transfer has been smooth and there has been minimal disruption
House visits to meet residents and staff
Learn more about the transfer process
Make sure staff have the tools and resources they need to support you through the transfer
Staff training and induction to commence
Regular feedback surveys to monitor satisfaction levels
Provide information about what will change and what will stay the same
Share important policies
Understand additional support needs such as transport
We are adhering to performance and monitoring system as per our
Make sure you know how to raise a complaint or give us feedback
Reassurance that staff will stay
Transfer hotline and Website
safety obligations
This roadshow is just the start of our engagement with you as a family member, or residents.
We have a clear communication plan which outlines how and when we will communicate with you.
We want to have an understanding of your hopes and concerns and engaging with you on a personal level
We will use different communication channels to communicate with you about the transfer process e.g. Website, 1800 number, letters etc.
Onboarding (e.g. residential
agreements)
Plan your NDIS transition
You have all the information you need about House with No Steps
You are confident that we know as much about you and your needs as possible
We are ready to transfer
services to House with No Steps
People with disability, families, staff and Government are happy with House with No Steps as the new service provider
You have confidence that we have the experience and expertise to take on your service
Government is confident that we can deliver services on Day One and we have met all contractual obligations
You feel well informed and know what to expect and when to expect it

9. In the months before transfer
Just before transfer After transfer
LEARNING MORE ABOUT US
LEARNING MORE ABOUT
YOU
MAKING SURE WE ARE READY
DELIVERING SERVICES
Provider roadshows – meet us and find out more about House with No Steps
Learn more about your specific needs
Make sure we have all the right files and information about your support needs
We are delivering quality services
The transfer has been smooth and there has been minimal disruption
House visits to meet residents and staff
Learn more about the transfer process
Make sure staff have the tools and resources they need to support you through the transfer
Staff training and induction to commence
Regular feedback surveys to monitor satisfaction levels
Provide information about what will change and what will stay the same
Share important policies
Understand additional support needs such as transport
We are adhering to performance and monitoring system as per our
Make sure you know how to raise a complaint or give us feedback
Reassurance that staff will stay
Transfer hotline and Website
safety obligations
We want to build trust with you, family members and residents, we understand that this will not happen from day one – but over time – this is just the beginning.
We will be visiting the homes to meet residents and staff which will be the start of this process
We want to engage with you individually to explain the onboarding process – signing of residential statements/service agreements and commence the NDIS journey to ensure that you are well informed.
We will talk to you in this stage about
Managing transport
How we will manage finances
Filling resident vacancies
NDIS transition
At the same time we will be engaging with staff (operations managers and house supervisors to ensure that they are well equipped for day 1 of transfer.
Onboarding (e.g. residential
agreements)
Plan your NDIS transition
You have all the information you need about House with No Steps
You are confident that we know as much about you and your needs as possible
We are ready to transfer
services to House with No Steps
People with disability, families, staff and Government are happy with House with No Steps as the new service provider
You have confidence that we have the experience and expertise to take on your service
Government is confident that we can deliver services on Day One and we have met all contractual obligations
You feel well informed and know what to expect and when to expect it

10. MAKING SURE WE ARE READY
In the months
before transfer
Just before transfer After transfer
LEARNING MORE ABOUT US
LEARNING MORE ABOUT
YOU
MAKING SURE WE ARE READY
DELIVERING SERVICES
Provider roadshows – meet us and find out more about House with No Steps
Learn more about your specific needs
Make sure we have all the right files and information about your support needs
We are delivering quality services
The transfer has been smooth and there has been minimal disruption
House visits to meet residents and staff
Learn more about the transfer process
Make sure staff have the tools and resources they need to support you through the transfer
Staff training and induction to commence
Regular feedback surveys to monitor satisfaction levels
Provide information about what will change and what will stay the same
Share important policies
Understand additional support needs such as transport
We are adhering to performance and monitoring system as per our safety obligations
Make sure you know how to raise a complaint or give us feedback
Reassurance that staff will stay
Transfer hotline and Website
We will ensure we have all the systems and processes in place for a smooth transfer.
Its reassuring that the same staff will be providing support to your family members who know them well.
We will ensure that staff are inducted and fully trained in our systems so they are ready for Day 1
We will work closely with Govt for a smooth transfer of the services including records, information technology and processes.
How we will support you with the NDIS transition……………………….
Onboarding (e.g. residential agreements)
Plan your NDIS transition
You have all the information you need about House with No Steps
You are confident that we know as much about you and your needs as possible
We are ready to transfer
services to House with No Steps
People with disability, families, staff and Government are happy with House with No Steps as the new service provider
You have confidence that we have the experience and expertise to take on your service
Government is confident that we can deliver services on Day One and we have met all contractual obligations
You feel well informed and know what to expect and when to expect it

11. MAKING SURE WE ARE READY
In the months
before transfer
Just before transfer After transfer
LEARNING MORE ABOUT US
LEARNING MORE ABOUT
YOU
MAKING SURE WE ARE READY
DELIVERING SERVICES
Provider roadshows – meet us and find out more about House with No Steps
Learn more about your specific needs
Make sure we have all the right files and information about your support needs
We are delivering quality services
The transfer has been smooth and there has been minimal disruption
House visits to meet residents and staff
Learn more about the transfer process
Make sure staff have the tools and resources they need to support you through the transfer
Staff training and induction to commence
Regular feedback surveys to monitor satisfaction levels
Provide information about what will change and what will stay the same
Share important policies
Understand additional support needs such as transport
We are adhering to performance and monitoring system as per our
Make sure you know how to raise a complaint or give us feedback
Reassurance that staff will stay
safety obligations
Transfer hotline and Website
We will work with Government to demonstrate our commitments as we have contractual obligations to fulfil as well as clear feedback and reporting mechanisms in place.
Its incredibly important that we receive regular feedback – on how it is going for you all.
We will listen to your feedback and make necessary adjustments to the service and supports you receive based on the feedback.
We will report back to government to ensure we are meeting our obligations and commitments.
Onboarding (e.g. residential
agreements)
Plan your NDIS transition
You have all the information you need about House with No Steps
You are confident that we know as much about you and your needs as possible
We are ready to transfer
services to House with No Steps
People with disability, families, staff and Government are happy with House with No Steps as the new service provider
You have confidence that we have the experience and expertise to take on your service
Government is confident that we can deliver services on Day One and we have met all contractual obligations
You feel well informed and know what to expect and when to expect it

12. We have a dedicated website hub with information about HWNS and the transfer
We will keep this updated throughout the transfer readiness period and then post transfer to ensure you have the most up to date information

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