1. USCG Performance Technology Center (FC-tptc) Steve Flowers Electronic Performance Support Solutions USCG Performance Technology Center (FC-tptc) Steve Flowers

2. USCG Performance Technology Center (FC-tptc) Steve Flowers Electronic Performance Support Solutions USCG Performance Technology Center (FC-tptc) Steve Flowers Embedded tools are available to / part of the work

3. USCG Performance Technology Center (FC-tptc) Steve Flowers Moments of need

4. USCG Performance Technology Center (FC-tptc) Steve Flowers According to Bob Mosher and Conrad Gottfredson Apply New More Change Solve There are 5 moments of learning need:

5. USCG Performance Technology Center (FC-tptc) Steve Flowers A similar take – this is a tool weve added to the USCG ADL SOP.

6. USCG Performance Technology Center (FC-tptc) Steve Flowers

7. USCG Performance Technology Center (FC-tptc) Steve Flowers Concepts Process & Steps Reference Explanations Simulations

8. USCG Performance Technology Center (FC-tptc) Steve Flowers Not GettingNot YetIn TrainingLong Ago EPSS and Job Aids are TOOLS that can span all performer states and levels of expertise Training / Formal Skill Development

9. USCG Performance Technology Center (FC-tptc) Steve Flowers Data Knowledge Skill Task Schools Focus Here Tech Pubs Focus Here EPSS Focus Here Heavier Focus

10. USCG Performance Technology Center (FC-tptc) Steve Flowers

11. USCG Performance Technology Center (FC-tptc) Steve Flowers

12. USCG Performance Technology Center (FC-tptc) Steve Flowers Design Process Task Analysis > Validation > Capture

13. USCG Performance Technology Center (FC-tptc) Steve Flowers Design Process Task Analysis > Validation > Capture Results in focused curation of task support. Intentional process that filters and amplifies value by collecting and maintaining a body of information over the life-cycle of the need.

14. USCG Performance Technology Center (FC-tptc) Steve Flowers

15. USCG Performance Technology Center (FC-tptc) Steve Flowers Survey results from evaluation… Rated as good or excellent.Saw value on other platforms. Most thought the EPSS was easy to use and a must have as a consolidated reference. 94%100% This person also hates puppies.

16. USCG Performance Technology Center (FC-tptc) Steve Flowers The EPSS needs to cover more systems.

17. USCG Performance Technology Center (FC-tptc) Steve Flowers In the last two years we added the Gyro, Autopilot, HPU, OWS and RO.

18. USCG Performance Technology Center (FC-tptc) Steve Flowers We also evolved the product design in small increments.

19. USCG Performance Technology Center (FC-tptc) Steve Flowers Adding content presentation strategies that tune information to the level of performer (apprentice, journeyman, master).

20. USCG Performance Technology Center (FC-tptc) Steve Flowers Fusing media into a reference hybrid available where the work is done.

21. USCG Performance Technology Center (FC-tptc) Steve Flowers Adding skill builders and employing orientation strategies where necessary.

22. USCG Performance Technology Center (FC-tptc) Steve Flowers Long term…

23. USCG Performance Technology Center (FC-tptc) Steve Flowers Make them easy to find

24. USCG Performance Technology Center (FC-tptc) Steve Flowers

25. USCG Performance Technology Center (FC-tptc) Steve Flowers Usable across platforms

26. USCG Performance Technology Center (FC-tptc) Steve Flowers S1000D, DITA, Working with DCMS to integrate sustainable logistics and support products that dovetail with training services.

27. USCG Performance Technology Center (FC-tptc) Steve Flowers FORCECOM is primed to work with DCMS to provide targeted and sustainable technical and human performance support to the people that need it the most.

28. USCG Performance Technology Center (FC-tptc) Steve Flowers USCG Performance Technology Center (FC-tptc) Steve.T.Flowers@uscg.mil 757.856.2379