1. Presented By: Coury S. Ferguson
ISO9001:2000 Orientation
Presented By: Coury S. Ferguson

2. Agenda Introduction Mission Statement Requirements Process Definition
Overview of a Quality Management System
Conclusion

3. Introduction

4. Introduction International Organization for Standardization (ISO)
The ISO Series
ISO9000
ISO9001
ISO9004
Basic Quality Management System

5. International Organization for Standardization
An International Group that developed the standard
Are governed by the International Accreditation Forum (IAF)

6. Mission Statement

7. Mission Statement
mission is to provide high quality manufactured products and value added services, consistently satisfying our customers through continuous improvement and mutually beneficial partnerships.

8. Requirements

9. Requirements ISO9001:2000 Quality Policy (QSM) Procedures- 6 required
Process Oriented
Customer Satisfaction

10. Required Procedures There are 6 required procedures Corrective Action
Preventative Action
Internal Audits
Nonconforming Material
Document Control
Control of Records

11. Process Defined

12. Process Defined Anything that has an Input and produces an Output
Examples
Payroll
Manufacturing

13. Overview of a QMS

14. Overview of a Quality Management System
Document what you do. Do what you say.
Consistency in the Business Practices
Internal/External Audits
Documentation used
DCR
Corrective Action
Work Order
Identification Tags

15. Conclusion

16. Conclusion
Customer Perception of Yanagawa
Bottom Line