1. Everything new is old again
George Needham
Director, Delaware County District Library
September 8, 2017

3. Retired director, Westerville Public Library
“The time between when our customers say, ‘I can’t believe you have this,’ and when they say, ‘I can’t believe you don’t have this,’ is getting shorter and shorter.”
Don W. Barlow
Retired director, Westerville Public Library

4. The chimera

5. Principles, tools, results

6. What’s changed?

7. And what’s stayed the same?

8. So what do people expect?

9. Speed

10. Friction-free

11. Convenient

12. Welcoming

13. Easy

14. From the general to the specific

15. One size does not fit all

16. Relationships trump transactions

17. Preparing for the future
“The best way to predict the future is to create it.”
Alan Kay

18. A call to action

19. Let’s stay in touch!
George Needham / Delaware County District Library /