1. Giving & Receiving Feedback July 23, 2019
Daniel Lobb, CPLP | TRP Enterprises, Inc.
© 2019 TRP Enterprises, Inc.

4. GREAT
GOOD OK
NEEDS WORK
STRAIGHT UP AWFUL

5. Feedback Feedback is information that we use to make corrections.
Photo licensed by Creative Commons. Boeing Dreamliner.

6. Feedback is energy
Grounded
Resistance
Power, usefulness

7. Benefits of Feedback Teaches how we affect the world around us.
Tells us how others see us.
Facilitates cooperation.
Facilitates the free flow of information.
Heals divisions between people.

9. Giving Feedback The best gift comes from our values.
We give feedback based on the fact that:
We care
We’re responsible
We respect their potential

10. Giving Feedback We often don’t give feedback due to:
Our need to be liked
Our fear of offending others
Our own emotions

11. Left Field
Photo licensed by Creative Commons.

12. Receiving Feedback Two Benefits:
The substance of the message may be useful.
We identify our triggers: why I am reacting to this?

13. Common Reactions Defensiveness/justification Denial
Attacking the messenger
Explaining or rationalizing
Criticizing the manner of delivery

14. Always look for…
Photo licensed by Creative Commons.

15. How can we receive feedback?
Feedback is criticism
Feedback is a gift
Victim Mentality
TRP

16. Criteria for Presentation
Eye contact
Voice
Body language
Passion, enthusiasm
Content, facts, examples, benefits
Organization, clarity
Time constraint: 45 seconds
Overall persuasiveness

17. Inspirational Leadership
Assess strengths and opportunities…

18. THANK YOU NC GFOA!
Daniel Lobb, CPLP TRP Enterprises, Inc. (336)