1. Conflict Resolution – 12 Skills
Materials based on Conflict Resolution Network used with permission
9 – Managing Emotions
For appr. 1 hour session we are covering chapter 6 A-C
Conflict Resolution – 12 Skills

2. ?
Emotions
Discussion:
Think of a conflict, what emotions did you feel?
In what part of your body did you experience the emotions?
What effects do emotions have on the outcome of conflict?
Are there times when emotions are overwhelming – what happens then?
6.3

3. Conflict emotions
Anger
Resentment
Hurt
Guilt
Regret
Fear
6.4

4. FEAR Fantasy Experienced As Reality False Evidence Appearing Real 6.5
Handout how do you feel today and accepting our emotions

5. Expressing emotions
What are some of the ways we express or deal with our emotions?
Ongoing
One-off
6.5
6.6

6. To express or not to express?!
Suppression (implosion)
Explosion
6.7
Containment
Expression

7. Suppressing vs containing
6.8

8. Go through handout together
Handling our own anger
In what part of your body do you notice tension when you are angry?
Go through handout together
6.9
Handout ‘handling our own anger’

9. Conflict resolution – 12 skills
What’s happening in the next session?
Conflict resolution – 12 skills

10. 12 skills – 12 classes Win/win approach Creative response Empathy
DISC exercise
Listening skills
Assertiveness
Co-operative power
Managing emotions
Willingness to resolve
Mapping the conflict
Designing options

11. Ah conflict!
What an opportunity!