1. Communication Skills

2. What’s Wrong with This Picture?

3. Bubba Had Shingles

4. Bubba Had Shingles Here's what happened to Bubba:
Bubba walked into a doctor's office and the receptionist asked him what he had.
Bubba said: 'Shingles.'
So she wrote down his name, address, medical insurance number and told him to have a seat.
Fifteen minutes later a nurse's aide came out and asked Bubba what he had.
Bubba said, 'Shingles.'
So she wrote down his height, weight, a complete medical history and told Bubba to wait in
the examining room. A half hour later a nurse came in and asked Bubba what he had.
So the nurse gave Bubba a blood test, a blood pressure test, an
electrocardiogram, and told Bubba to take off all his clothes and wait for the doctor.
An hour later the doctor came in and found Bubba sitting patiently in the nude and asked Bubba what he
had. Bubba said, 'Shingles.'
The doctor asked, 'Where?'
Bubba said, 'Outside on the truck. Where do you want me to unload 'em??'

5. What We’ve Already Learned about Communication
Passive: offering no opinion or resistance Aggressive: communicating in a rude or disrespectful way Assertive: stating opinion in a respectful or positive way
The hamster is an example of what kind of
communication?

6. Steps for “I” Messages Tell the person what bothered you.
Tell the person the effect that his/her behavior had on you.
Tell the person how this behavior made you feel.

7. An Example of an “I” Message
“When you went to the concession stand at halftime and never came back to sit with me, I had to sit alone for the rest of the ballgame. I was embarrassed and angry.”

8. Why is Assertive Communication a “Win-Win?”