1. REPORT OF THE CHAIR OF THE EXPERT TEAM ON CUSTOMER RELATIONS
COMMISSION FOR AERONAUTICAL METEOROLOGY FOURTEENTH SESSION
Hong Kong, China, 3-10 February 2010
3-10 February 2010
CAeM-XIV/Item. 4.1(1)

2. WMO CAeM Expert Team on Customer Relations
Established at the 13th session of the WMO CAeM (Geneva, Switzerland, 23 November - 1 December 2006)
Work plan & ToRs (ET/CR/1, Geneva, Switzerland, 28 May-1 June 2007) to move towards:
Quantification of economic benefits and relevant metrics for aviation weather services provision;
Development of consultation models and templates; and
Collection of the ‘best practice’ examples for the CAeM Website.
3-10 February 2010
CAeM-XIV

3. Composition of the Expert Team on CR
Composed of 25 members
5 core members (Canada, Germany (replaced by Austria), the UK, the USA and Tanzania)
Held 2 meetings:
ET/CR/1 – Geneva, Switzerland, 28 May – 1 June 2007;
ET/CR/2 – Hall (Innsbruck, Austria, 29 June to 3 July 2009)
3-10 February 2010
CAeM-XIV

4. Priorities ↔ Deliverables
Priority areas
cost recovery;
customer relations; and
quality management
3-10 February 2010
CAeM-XIV

5. Priorities ↔ Deliverables
COST RECOVERY
Final update of WMO-No.904
“Guide on Aeronautical Meteorological Services Cost Recovery”
Now includes 5 best practice examples from France, the UK, Germany, the RF and Tanzania
3-10 February 2010
CAeM-XIV

6. Priorities ↔ Deliverables
CUSTOMER RELATIONS
Consolidated available consultation models and templates in a Guide
“Principles and Guidance on Aeronautical Meteorological Services Consultation and User Focus”
Provides practical guidance on objectives and methods of consultation, offers sample agenda and best practice templates
3-10 February 2010
CAeM-XIV

7. Priorities ↔ Deliverables
QUALITY MANAGEMENT
Res. 18 (Cg-XV, 7-25 May 2007)
Launched a demonstration project for the implementation of an ISO compliant QMS in Tanzania
Lessons learnt and sample templates developed available on the CAeM web-site
3-10 February 2010
CAeM-XIV

8. New priority areas for the next inter-sessional period
Endorsed at CAeM Management Group meeting (21-25 September 2009):
Implementation of Quality Management Systems;
Cost Recovery;
Resource Mobilization;
Populating the WMO Country-level Database;
Partnership with regional groupds and international organizations.
Suggested to change the name into Expert Team on Governance and Partnership
3-10 February 2010
CAeM-XIV

9. Thank you! !
3-10 February 2010
CAeM-XIV