1. Mastercom® DISPUTE RESOLUTION
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Keep disputes from becoming chargebacks
Mastercom® DISPUTE RESOLUTION
Increasing digital fraud is causing issuers and merchants to lose billions each year in chargebacks while their dispute management costs rise. As a result, the need for greater communication between issuers and merchants is critical. Mastercom Dispute Resolution resolves disputed claims through collaboration, enabling issuers and merchants to avoid invalid or preventable chargebacks.
Issuers lack access to merchants’ purchase details to resolve disputes
When cardholders dispute charges on their statement, they typically contact their issuer instead of the merchant. However, since merchants maintain the purchase details, issuers often lack the necessary information to adequately validate and resolve disputes quickly and efficiently.
Opening the lines of communication between issuers and merchants
Mastercom Collaboration bridges communication between consumers, issuers, acquirers, and merchants to address friendly- fraud disputes. Integrated into issuer dispute systems, Mastercom Collaboration provides contact between issuers and merchants, enabling merchants to respond to consumer inquiries before funds movement and outside of chargeback cycles.
Mastercom Collaboration provides near real- time dispute data visibility, informing merchants with account data insights based on active fraud chargeback activity to support their just- in-time shipping decisions.
$19B
$19B
US eCommerce merchant losses and costs due to chargebacks1
eCommerce merchant losses and costs due to chargebacks1
76%
76%
Consumers contact their bank instead of merchant for a refund1
US consumers contact their bank instead of merchant for a refund1 2X 2X
Chargebacks cost merchants roughly 2X more than the transaction1
Chargebacks cost US merchants roughly 2X more than the transaction1
1. JAVELIN. THE CHARGEBACK TRIANGLE
Mastercom DISPUTE RESOLUTION

2. Mastercom DISPUTE RESOLUTION
Avoid chargebacks by sharing near real-time information early in the dispute lifecycle for quick resolution
Reduce chargebacks and improve the customer experience
Mastercom Collaboration can help financial institutions and merchants:
Reduce formal chargeback volumes, losses, and associated back-office costs
Lessen costly chargeback cycles and processing time by pre-empting disputes from advancing to chargebacks
Shorten resolution time frames, potentially solving disputes in hours or days instead of weeks or months
Avoid losses with real-time account data insights and chargeback data visibility that supports just-in-time shipping decisions
Reduce costs from third-party service providers
Improve the consumer experience and brand loyalty
For more information, contact your Mastercard account representative.
Mastercom DIPUTE RESOLUTION