2. How to prepare for a tornado, or
Prepping for National Review and Institutional Audit, 2019

3. Principles
The process is collaborative; evidence-led; focus is on the student experience of the programme as a means to assure ourselves of the continued quality of a programme; always a programme-level approach; quality – continuous improvement

4. Approach, approach, approach
What is the key theme?
How does it get expression in what we do?
Ask questions as answered
Establish a clear base – draw it up, set it out, make it clear
Narrative is everything – tell the story, leave no spaces

5. Changing mindsets
Old system – all are familiar; new system must feel and look and be different. Site visit was often particularly traumatic, so needs now to ‘walk the talk’ we have been promting.

6. Neither PR nor the confessional
Like it or not, it’s a comprehension test
Balance is essential
Conduct a fair assessment
Assess rights and wrongs
Differentiate clearly between plans in place and achievements
Panel is all – The Sound and the Fury!

7. Correct for the mismatch in advance
WHY are we doing this links to WHAT we are doing and HOW we are doing it. Review – report – plan : need to fix the time and conceptual mismatches between these. Making it iterative does this. Discussion session is critical to ‘rounding up’ the process.

8. Involve staff Be the tour guide to the best guided tour!
Aim is to develop fluency in the language needed for understanding / to validate responses
No scripts, hymn sheets, or stock answers

9. Keep the learning continuous
Ongoing development of staff capacity in respect of self-evaluation and programme review is core to CAPQP mission; cannot be that this does not happen without some external ‘force’. Need to be responsive – then we need to be reviewing continuously, and academic owners need to drive the review process.

10. The hard work is usually done by us, so…
Conclusions
The hard work is usually done by us, so…
Make sure the bases are strong
Create and support champions in all sorts of places
Be familiar with the guidelines for all Panel Members and hold them to these!