1. Concepts and Challenges
Service Delivery
Concepts and Challenges

2. NMHS Service Production and Delivery
From Jeff Lazo

3. Met/hydro service value chain
Service production and delivery embedded within larger process of creating value
From Jeff Lazo

4. Met/hydro service value chain
NMHS Service Production and Delivery
From Jeff Lazo

5. Met/hydro service value chain
Private sector
Media – television, radio, internet, newspaper …
Non-traditional “channels”
From Jeff Lazo

6. Met/hydro service value chain
“End-users”
Economic sector / individual firms
General public / specific populations
Public agencies
From Jeff Lazo

7. Met/hydro service value chain
Decision making
constraints
resources
psychology of decision making - affect / cognition
From Jeff Lazo

8. Met/hydro service value chain
Outcomes
Dependent on weather outcome, information, decisions made, resources and constraints of decision context
personal well-being – death/injury/illness/inconvenience
“economic losses” – lost output, wages, taxes
From Jeff Lazo

9. Met/hydro service value chain
Valuation
Benefits of improved decisions with information
Costs of creating, communicating, using the information
e.g., cost of evacuation
From Jeff Lazo

10. From Adriaan Perrels

11. From Adriaan Perrels

12. From Adriaan Perrels

13. Service Delivery
The value of meteorological services to the user (or to society) is heavily dependent on good Service Delivery
Good Service Delivery is not just a nice “add-on” – it is a fundamental part of our business.
Without good Service Delivery, the value enabled by all the technical and scientific resources invested in Meteorology can be substantially lost.

14. Service Delivery The challenge is to:
Define clearly the basics of good Service Delivery
Apply them in our own (Weather) field
Assist in their application within Climatology, Hydrology etc

15. Thank you 谢谢