1. Conflict Resolution – 12 Skills
Materials based on Conflict Resolution Network used with permission
10 – Willingness to Resolve
For appr. 1 hour session we are covering chapter 7 A-C
Conflict Resolution – 12 Skills

2. ? Our part of the problem Discussion:
Despite the great new skills we’ve acquired over the past weeks, sometimes something stops us from wanting to solve the conflict – what?
7.2

3. ? Our part of the problem Discussion:
What are the pay-offs from not fixing the problem?
What do we get out of not resolving the conflict?
7.3

4. For things to change, first I must change
7.3

5. ? Our part of the problem Discussion:
Why might we be unwilling to look at ourselves?
7.3

6. projection Carl Jung describes two parts of our personality:
Persona = what is known to us about us
Shadow= the unconscious desires, feelings and intentions
7.6 and 7.7

7. projection
Projection occurs when this unconscious part of ourselves seems to the conscious motivations in the mind and the behaviors of others. We see in other people and their behavior our own unconscious thoughts and feelings. It’s as if their behavior is a mirror, reflecting for us things about ourselves we don’t acknowledge.
7.6 and 7.7

8. inflamed
informed
7.7

9. projection The Projection The Symptom The Hook Suppressed Need
Unresolved personal history
7.9, 7.10, 7.11, handout projection & shadow
Unacceptable qualities/characteristics

10. Projection
Getting to know ourselves better and better means that we reduce the unconscious material (and area of ourselves) that is motivating our behavior.
6.8

11. Resentment & acknowledgment?
Resentment & acknowledgment
Discussion:
Why do we hang on to resentment?

12. 7.14 and 7.15
resentment
acknowledgement

13. Conflict resolution – 12 skills
What’s happening in the next session?
Conflict resolution – 12 skills

14. 12 skills – 12 classes Win/win approach Creative response Empathy
DISC exercise
Listening skills
Assertiveness
Co-operative power
Managing emotions
Willingness to resolve
Mapping the conflict
Designing options

15. Ah conflict!
What an opportunity!