1. Conflict Resolution – 12 Skills
Materials based on Conflict Resolution Network used with permission
11 – Mapping the Conflict
For appr. 1 hour session we are covering chapter 8 A-D (E takes too long) abbreviated
Conflict Resolution – 12 Skills

2. ? Mapping the conflict Discussion:
Why do we use a map in everyday life?
8.3

3. ? Mapping the conflict Discussion:
Think of a current conflict to which it was difficult to find any solution – what was making it so difficult?
8.3

4. The steps of ‘mapping’
Defining the issue
8.4 and 8.5

5. The steps of ‘mapping’
Identify who is involved
8.5

6. The steps of ‘mapping’ List the major concerns and needs of each party
8.6
Complete map together on the board
Handouts ‘mapping’ and ‘how to uncover needs’

7. Reading a map What common threads or points do you notice on our map?
8.9
Handout ‘reading your map’

8. When to use mapping
When, do you think, is mapping a conflict particularly useful?
8.10

9. When it is difficult to identify the issue
Why is it sometimes difficult to identify the issue that causes the conflict (root cause)?
8.11
Skip group activity (no time in this session plan)

10. Conflict resolution – 12 skills
What’s happening in the next session?
Conflict resolution – 12 skills

11. 12 skills – 12 classes Win/win approach Creative response Empathy
DISC exercise
Listening skills
Assertiveness
Co-operative power
Managing emotions
Willingness to resolve
Mapping the conflict
Designing options

12. Ah conflict!
What an opportunity!