1. ALC LOGIN_SOLAR SUPPORT

2. For raising issue through SOLAR support , go to above link (Solar) (ie
For raising issue through SOLAR support , go to above link (Solar) (ie. ALC login )

3. Enter Username
Enter Password

4. Click on Support
Click on Support

5. A Support page will appear

6. Select Project as per your issue Choose Type: Support(Mandatory)

7. Choose your Categories & Language
In Subject area enter
Centre code_District_Categories
Example : _Angul_ERA ACTIVATION

8. NOTE : Teamviewer Password should be set to default value.
Now open Technical issue format shared through mail & fill up all the required field.
NOTE : Teamviewer Password should be set to default value.

9. Now after filling all fields select all

10. After select all Press “Copy”

11. Now Paste the filled in Issue format in Description Box

12. Choose “YES” to attach the screenshot of your issue
After Pasting your technical issue format the Description Box will look like this
Choose “YES” to attach the screenshot of your issue
(if any)

13. Now Click “Save”

14. On clicking Save .A popup window will come.
Now choose your issue screenshot that you have taken & click open

15. Now a ticket ID will be generated of your issue.

16. Now Click on “Settings”

17. Click on “View Support Tickets”

18. Now choose “All” & Click Submit

19. Now Check your issue ID that you have raised
You can check status of the issue

20. Check Status for your issue raised
Check Status for your issue raised. Once resolved the status gets updated.

21. THANK YOU