1. Connect To The Customer

2. Source: Barrett Values Centre
Purpose
To create a better understanding of how our solutions and performance will best contribute to the customer business operations. To provide all stakeholders with an overall common purpose with the team, which will facilitate the customer cooperation/dialogue.
Objective
A shared understanding and description of how the team connects to the customer vision and objectives in terms of Direction, Prerequisites and Dialogue.
Source: Barrett Values Centre

3. Source: Barrett Values Centre
Agenda
Introduction of the Exercise
“Guided Tour” at the Customer Premises (optional)
Individual Reflection
Presentation of the Customer View
Group Reflection
Evaluation of the Exercise
Conclusion & End Up
Source: Barrett Values Centre

4. Source: Barrett Values Centre
Handouts
Source: Barrett Values Centre