1. Managing Difficult Conversations
February 8, 2017
Francine Montemurro,
Boston University Ombuds

2. Think of a time when you successfully managed a difficult conversation. . .
. . . or when you observed someone else do so.

3. What did you do, or what did you observe the other person do, that made it successful?

4. What makes difficult conversations difficult for you?

5. A conversation that needs to happen. . .

6. Preparing for the conversation . . .

7. Brainstorm in groups of 4
Catherine Rich
Joanne Murabito
Renda Wiener
Joanna D’Afflitti
Shoumita Dasgupta
Natasha Hochberg
Megan Young
Jenny Siegel
Lisa Quintiliani
Lucia Plant
Tracy Battaglia
Lynn Deng

8. Fishbowl

9. Office of the Ombuds
bu.edu/ombuds/
(617)