1. Strategic Planning Efforts WIOA Leadership Team 7-9-19 Presented by Hope Ellsworth

2. Process & Timeline
Fall 2018: DE was awarded strategic planning technical assistance by US DOL
Oct 2018 – Apr 2018: weekly planning meetings with US DOL consultants from Maher & Maher (Robin & Hope)
Jan 2019: Service Integration Continuum Retreat for WIOA Leaders with WINTAC Consultants (via US DOE)
Jan 2019: Survey to WIOA Leaders for initial ideas and direction
Feb 2019: 1st Strategic Planning Retreat
Feb – Apr 2019: Action Planning Working Groups (Front- end services; case management & business engagement)

3. Process & Timeline
Apr 2019: 2nd Strategic Planning Retreat (Adult Career Pathways & Process Re-design Working Groups developed)
June 2019: Final presentation & comments on 1st 3 Action Plans (to WIOA Leaders)
July 2019: Adult Career Pathways & Process Re-design Groups begin action planning efforts
July 2019: DWDB Presentation
Aug 2019 – June 2020: Implementation technical assistance from WINTAC
Sept – Oct 2019: Final Review of One-Stop System Action Plans

4. A whole lot of Planning…

5. Resource Alignment and Expansion Cultural Transformation
Vision for Delaware’s One-Stop System: To bring together workforce development, educational, and other human resource services in a seamless, customer-focused service delivery network that enhances access to the programs’ services, assists individuals in obtaining suitable employment, enables employers to obtain qualified employees, and improves long-term employment outcomes for Delawareans.
Resource Alignment and Expansion
Cultural Transformation
Strengthen committee functioning capacity and build partnerships
Optimize resource alignment and leveraging opportunities
Continue work on service integration
Develop data sharing agreements among relevant partners
Develop co-enrollment processes
Develop and implement a sustainability plan
Drive the alignment of resources and services among interagency partners
Build cultural transformation engagement across agencies
Develop consistent messaging of vision and strategic direction of resource alignment
Identify skill and training needs of system personnel
Establish a process of assessment and continuous improvement of professional development
Process Redesign
Pathways Evolution
Enhance the client assessment, referral and case management processes
Use process maps to identify common activities that could be integrated or consolidated
Recommend structure for common intake and assessment – job seekers
Define structure for partner referral process (including referral reporting)
Develop One-Stop system customer feedback processes – job seekers and employers
Improve online services for customers, including a suite of valuable new tools
Develop a unified business services model across agencies
Build a cohesive and unified workforce system brand
Create a social media campaign
Align secondary, post-secondary and adult education and training programs across Delaware’s career pathways systems
Focus education and workforce funding on middle- and high-skill occupations in key industry sectors, including apprenticeship
Strengthen employer engagement and outreach across pathways’ programs and partners
Coordinate activities that support in-school and out-of-school youth across the career pathways system
Develop a shared accountability model across Delaware’s career pathways system

6. Front-end Services
Strategy # 1: Conduct and share findings from a WIOA Partner Staff Assessment Survey
Strategy #2: Develop and conduct trainings for WIOA partner front line staff regarding partner services
Strategy #3: Develop marketing materials for WIOA clients and provider staff that provide core information on WIOA partner services

7. Case Management
Strategy # 1: Evaluate the need for a statewide universal Customer Triage
Strategy #2: Evaluate the need and options for a shared data warehouse
Strategy #3: Evaluate the strategies for Statewide Service Alignment – To develop an interagency case review to align services and share common assessments

8. Business Engagement
Strategy # 1: Conduct an audit of the landscape of all business outreach resources in state government.
Strategy #2: : Meet with agency and business hiring managers statewide to inform organizations about WIOA clients and develop marketing strategies and services to target populations for employment opportunities.
Strategy #3: Establish a shared sales referral cloud based system for use by WIOA partners and businesses to network information.

9. Action Plans Under Construction…
Process Re-design
Action Plan
With DEMEP assist, many WIOA Program front-end processes were mapped
Action plan is under development, along with future state map
Adult Career Pathways Action Plan
7/3 was 1st meeting
DelTech & Vo-Tech schools are on working group
WINTAC consultants are also involved

10. The One-Stop System’s 5 Action Plans are expected to be finalized by October.
Implementation of some action steps have already begun.

11. Involving Leaders at the Top
Cerron & Bill will be working with Cabinet Secretaries and Division Directors to ensure they support the objectives that are being proposed.

12. Implementation Assistance
Lou Adams, WINTAC consultant, will be working with the WIOA Leaders on implementation of our action plans. He is a content expert in the science of implementation.

13. 302-236-6805 lightquest1@earthlink.net
Hope loves feedback…