1. Conflict Resolution – 12 Skills
Materials based on Conflict Resolution Network used with permission
3 – Creative Response
1-hour session covers 2 B-D
Conflict Resolution – 12 Skills

2. React or respond? Remember a recent conflict…
What are you feeling?
What are you thinking?
Now imagine the same conflict will happen again tomorrow
What thoughts are going through your mind?
2.2
2.3

3. ‘mind chatter’ in conflict
How may these thoughts, or ‘mind chatter’ affect our ability to deal with the conflict?
Why do we so often give ourselves such negative messages then?
2.3

4. React or respond?
2.4

5. Perfection and discovery
What are some causes of conflict?
What is it about ‘difference’ that causes conflict?
Why don’t we just accept ‘differences’?
2.4

6. perfection frustration …right or wrong …judgments
…unwillingness to risk
…anxiety
…winners and losers
frustration
2.5

7. discovery fascination …inquiry and creativity …acceptance
…willingness to risk
…excitement
…learners
fascination
2.5 handout ‘perfection and discovery approaches’

8. The positive in conflict
Mind chatter negative
I can’t do this
Making lots of mistakes
Know-it-all …
Mind chatter positive
I need to work out a plan
Willing to give it a go
Person who can teach me a lot …
2.6

9. Creating positive conflict statements
‘embrace the challenge’
Celebrate success, learn from failure’
‘I’m here to solve problems’ …
2.6

10. Creative responses Choose to respond Accept what it is
Ask ‘what can I learn here’
Look for opportunity
2.6 and 2.7

11. Conflict resolution – 12 skills
What’s happening in the next session?
Conflict resolution – 12 skills

12. 12 skills – 12 classes Win/win approach Creative response Empathy
DISC exercise
Active listening skills
Assertiveness
Co-operative power
Managing emotions
Willingness to resolve
Mapping the conflict
Designing options

13. Ah conflict!
What an opportunity!