1. Powercor & Industry Forum Audit Results & Trends

2. Audit Volumes 256 audits completed of which 50 were re-audits
Additional resources were acquired to meet the industry demand
Volume of audits in Q4 did not meet forecast demand
Re-audit volumes are reducing due to changes in auditing practices
Increase in non-compliances – both severity and volume

3. Turnaround Times
Additional auditor resources commenced in April 2018 which assisted the reduction in turnaround times
Q4 – All auditors were available and additional resources deployed to assist with the forecasted peak
2019 volumes of audits remain low hence quicker turnaround times

4. Trends
As-Built detailing continues to be an issue – predominantly cable detailing inaccuracies
Service Pits installed too low or not to standard
Marker tape misalignment or not installed
Against Audit Policy = Work not compliant to scope

5. 2019 YTD Trends

6. Appendices
Public Lighting Extension Request

7. 2018 Trends

8. 4. 0 – Review and improve audit services (Status update @ 01. 06
4.0 – Review and improve audit services (Status ) Lead: Jan Needham
Context: Review and improve audit processes and practices such that they are fair, efficient, transparent, predictable and protected from inappropriate influence. Consider appropriate pricing of audit services
Proposed approach
Outcomes
Actions Taken
We will seek to:
Provide tools and advice to educate developers regarding what’s required to achieve a successful audit outcome
Standardise lead in / request times for audit and re-audit
Publish audit performance via the corporate website and discuss with customer consultative panel
Seek ideas from developers on how to assure successful audit outcomes on first inspection
Simplify audit requirements, wherever possible, without compromising safety, reliability, cost effectiveness of customer outcomes
Develop an on-line booking/scheduling system that defines requirements
Audit practices have been reviewed and simplified
Audits are being completed within specified timeframe and failed audits continue without invoking the Walk Away Policy
All Above Ground inspections are undertaken on the first audit
Re-audits occur when additional excavations or further information is required
On medium to large scale audits, two auditors will visit site which enables flexibility on re-audits
Engagement with IT has occurred with additional enhancements being identified for performance reporting including developing a digital tool for scheduling. Currently being progressed through Gate A
Turnaround times have improved from a 10 – 8 day target to days 1
Establish and publish an audit performance report on a quarterly basis 2
Take steps to uplift customer understanding of audit practises; purpose, method and timing expectations; seek to standardise audit and re-audit lead in times 3
Review and refresh processes regarding audit requirements and proactively communicate, with examples customer obligations when applying for audit; what is expected for a successful audit outcome 4
Develop a digital tool assisting customers to check that they are ready to request audit; including an on-line booking system
Key Resources
Name
Position
Role
Jan Needham
Field Audit & Quality Manager
Lead
Stephen Dimech
Field Practices Team Leader
Team Member
Tennille Pownceby
Quality Assurance Officer
Team Member