1. The Importance of Victim Engagement in Holding Dangerous Offenders Accountable
Donna Kelly, Senior Deputy District Attorney
Justin Boardman, Retired SVU Detective

2. “An expert is a person who has made all the mistakes which can be made in a very narrow field.”
– Niels Bohr, physicist

3. How can the criminal justice system improve customer service?

4. Justice System vs. Business System Different motivations
Protecting life and property
Profit-generating approaches
Customers don’t want involvement
Traumatic event
Don’t want returning customers
Customers must fit into system rules/protocols
Rigid boundaries, won’t cross
Customers always want involvement
Calm, positive event
Want returning customers
Company bends, accommodates to make customers happy
Train customer service

5. Important This may be the last time needed
But leaves a lasting impression
This information gets passed around
Then that information influences others

6. Seeing the System through the Eyes of the Victim
Have you ever been interviewed about a difficult subject?
Try the “back of the courtroom” view of the process.
What experiences in your life help you to empathize?

7. My “Baskin Robbins Moment”

8. Effective Strategies to Achieve Justice for Victims of Crime
What Do Victims Want?
Effective Strategies to Achieve
Justice for Victims of Crime
From the 1999 IACP Summit on Victims of Crime

9. When IACP asked, Victims Said:
Safety.
Access.
Information.
Support.
Continuity.
Voice.
-- IACP Summit, 1999

10. “As a victim, I felt overwhelmingly powerless
“As a victim, I felt overwhelmingly powerless. Part of my road to recovery was regaining that power. Information, wisdom and support aid in this process.”
-- Lynn Finzel, violent crime survivor

11. Is your system trauma-informed from the beginning to the end?

12. PTSD and Victims
94 percent of victims have severe PTSD symptoms for 2 weeks
47 percent of victims have severe PTSD symptoms for 3 months
Most common symptoms for SA/DV victims:
Re-experiencing trauma
Social withdrawal
Avoidance behaviors and actions
Increased physiological arousal characteristics
Journal of Traumatic Stress
Vol. 14, 2001

13. Things to Tell Victims “I’m so sorry this happened to you.”
“We may not always agree on every issue. And, that’s OK. That’s normal.”
“You will have an opportunity to be heard.”
“I will always seek your input before making any important decisions in the case.”
“What would you like to see happen in this case?”
“Let’s take this case one step at a time.”
“Tell me about how this has affected your life.”

14. What will help victims stay engaged?
Ask them.

15. Trauma-Informed Customer Service
Take the time to listen
Take the time to get to know them
Tailor service models
Meet the victims needs
What does Justice look like to them

16. Make the victim’s experience the center of the case.

17. Focus on powerful evidence of the aftermath
Victims of stranger and non-stranger rape almost always sustain profound, long-lasting psychological injury.
-- National Judicial Education
project, 2010
Prosecutors should present Who the victim was before the assault is not who the victim is now.
-- NDAA sexual assault
best practices, 2018
Focus on powerful evidence of the aftermath

18. Does anyone believe that the residents of this town just “made up” a story about a tornado?

19. The Aftermath for Victims
Changes in personality
Changes in everyday routine
Fear and anxiety
Steps taken to be safe
The Aftermath for Victims

20. Erika video clip

21. The truth is a powerful thing
The truth is a powerful thing. The pure, unvarnished, unapologetic truth Is an incredibly powerful thing.

25. Unsolicited Juror Feedback State vs
Unsolicited Juror Feedback State vs. Anthony Murphy, Cache County Utah, 2019
“[Her] story was inconsistent. She didn’t seem to know the color of [an item of evidence]. Instead of making us think she was a liar, it convinced us that she was human and traumatized. Her testimony had not been well crafted. She had not been coached. Her previous testimony was never actually inconsistent. Details were added over time. That was totally consistent with our experience of retelling stressful events.”

26. Conduct Trauma-informed Direct Exams
Prosecutors should consider using trauma-informed interviewing techniques, as they are most likely to elicit the most complete information.
-- NDAA sexual assault best practices, 2018

27. Examples of trauma informed direct exam questions
When he held you down, How did that make you feel?
Tell the jury more about when you saw the knife.
What were you thinking about when he locked the door?
How did you react when he bit you?
What did you see/smell/taste/feel/hear ? (I.e.., the five senses)
Examples of trauma informed direct exam questions

28. Victims are often the best “expert” witnesses On Their Own Experiences

29. Kirby Video Clip

30. Is your victim prepared for the courtroom experience
Is your victim prepared for the courtroom experience? -- Courthouse and courtroom preview -- Mindfulness techniques during testimony -- Plan for who victim would like to be in the courtroom -- Direct exam prep and mock cross exam

31. Always Remember

32. State vs. Robert Jones
7 Previous DV calls in 3 years (one Plea In Abeyance)
Defendant came home high on meth and beat girlfriend in the head with his laptop computer and threatened to kill her
Two small boys present during assault

33. 9-1-1 call -audio

34. Trial testimony – Part 1

35. Trial testimony – Part 2

37. Benefits

38. Justin Boardman www. justinboardman. com justin@justinboardman
Justin Boardman (801) Donna Kelly (801)