1. Preventive Maintenance Service Agreement
From Rockwell Automation

2. Agenda What is a Preventive Maintenance Service Agreement? Benefits
Maintenance Activities Performed
Competitive Differentiators
Summary

3. Preventive Maintenance
Total Protection and Peace of Mind with the Full Support of Rockwell Automation Standing Behind Every Preventive Maintenance Contract
Standardized Series of Preventive Maintenance Inspections and Tests
PLCs
AC and DC Drives
Medium Voltage Drives
Motion Control
Documentation of all activities performed during scheduled visits
Immediate remediation of problems identified during scheduled visits
Full service parts warranty for every piece of covered equipment
Rockwell Automation® New or Remanufactured replacement parts with full factory warranty

4. Benefits An efficient approach to increased productivity
Helps ensure equipment is operating to specifications
Maximizes equipment availability, reliability and efficiency, resulting in:
Reduced unplanned downtime
Increased Mean Time Between Failures (MTBF)
Extended equipment life
Stabilized annual maintenance costs
Reduced Mean Time To Repair
Receive a report of all checks, tests and activities performed
Leverages the Rockwell Automation global network of technical resources
An efficient approach to increased productivity

5. Initial Condition Assessment
Sequence of Events
Field Service Engineer Contacts customer 48 hours before visit
Reviews quantity and types of equipment that will be assessed
On-site
Review Customer Goals
Complete Initial Assessment
Review ROI calculations

6. Return on Investment Measurement Production Rate (units/hour)
Value per Unit
Days of Operation per year
Hours of Production per day
Mean Time Between Failure
Mean Time To Repair
Parts and labor costs per downtime event
Units of waste per year

7. Proposal Proposal will be presented:
Two weeks after Condition Assessment
Includes:
Return on Investment Estimate
Condition Assessment Documentation

8. Scheduled Preventive Maintenance Visits
All visits will be scheduled
Rockwell Automation Field Service Professional will:
Contact you two weeks before scheduled visit
Ask if equipment will be ready to PM
Review arrival time
Review how long they plan to be on-site
Confirm contact person at job site
Contact your distributor or Rockwell Automation Customer Care if you need to reschedule

9. Scheduled Preventive Maintenance Visits
Rockwell Automation Field Service Professional will:
Complete preventive maintenance checks and tests
Affix labels on equipment
Complete logbook
Provide Welcome Kit
Service summary
Copy of proposal
Support magnets
Preventive maintenance documentation

10. Warranty Callout
Customer calls , Option 1 for warranty dispatch
Field Service Professional is immediately dispatched
Contact is made within 4 hours (Standard Business Hours) or next business day
Parts are ordered by the Field Service Professional
No obligation by distributor or customer to ship back core

11. Key Takeaways
Preventive Maintenance optimizes the performance of your automation assets
Efficient approach to increased productivity
Customized to fit your application
Backed by the size and strength of Rockwell Automation

12. Preventive Maintenance Service Agreement
From Rockwell Automation
Optimize total cost of ownership and equipment life

13. Preventive Maintenance Service Agreement