1. The Future is Now
Workshop

2. Reality Clients

3. Reality in Travel

4. Agenda
1. The Changing Travel Industry and Customers 2. What will be the challenges over the next 5 years? 3. What practical steps can you take to be ready?

5. Some of the major changes in the last 5 years…
Deceased Travel Companies
OTA’s
Travel Bloggers
Social Media
Technical Advances (AirBNB, Tripit)
VR – come and gone?
Massive Increase in Touring and Cruising
Ageing, Active Population
‘Gotta have a nitch…’
Lower investment in People Development

6. Some of the ways Travel is changing right now…
The Untrained Agent.
Blockchain technology – bypassing commission. Buy tokens - (disruptors)
Reviews – Questions of Trust.
Artificial Intelligence – IoT means that tech will book what I need, automatically.
Web Chat – artificial and genuine – captures data and customers.

7. Discussion
How have consumer habits changed in the last 5 years?
What will this look like going forward?
What will technology do to help your customers?
How will that affect your business?
What differences have you seen on your high street?
What does the high street look like in 5 years?

8. What can we do? What technology would be a good investment?
Who are the right people? Agents, marketing, ecommerce, app developers, home workers, flexible contracts, outsourced…
Let us have your Ideas?

9. The Future is Now