1. Leading with Emotional Intelligence
Jason Martin, EdD
Associate Dean, Walker Library
Middle Tennessee State University

2. About Me Professional and Research Interests
Emotional Intelligence Publication
Associate Dean, MTSU
Assessment
Professional Development
Researcher, Author, and Presenter
Leadership
Transformational Leadership
Emotional Intelligence
Organizational Culture
Active in ACRL University Libraries Section

3. Overview
What is emotional intelligence, and why is it important for leadership?

4. Relationship Management
Overview
Self-Awareness
Self-Management
Social Awareness
Relationship Management

5. What is it? Why is it important? How is it demonstrated?
Overview
What is it?
Why is it important?
How is it demonstrated?
How is it learned?

6. Emotional intelligence
What is it?

7. Emotional intelligence
Intelligence (IQ) is a hotly debated topic
Howard Gardner (1983) proposed multiple intelligences
Interpersonal and Intrapersonal

8. Emotional intelligence
Salovey and Mayer (1990) first academics to study and define emotional intelligence
“[T]he subset of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions.”

9. Emotional intelligence
Daniel Goleman (1995) popularized the concept in his book Emotional Intelligence
Goleman (2001) wrote, “Emotional intelligence, at the most general level, refers to the abilities to recognize and regulate emotions in ourselves and others.”

10. Emotional Intelligence
SELF
OTHERS
AWARENESS (RECOGNITION)
Self-Awareness
Social Awareness
MANAGEMENT (REGULATION)
Self-Management
Relationship Management

11. Emotional Intelligence & leadership
Why is it important to leaders?

12. Emotional Intelligence & leadership
When analyzing technical skills, cognitive abilities, and emotional intelligence, organizational leaders had 85% of their competencies in emotional intelligence. (Goleman, 2001)

13. Emotional intelligence & Leadership
Organizations use emotional intelligence to determine who to develop and promote
Leaders with high emotional intelligence are perceived as better leaders

14. Emotional Intelligence & Leadership
Manage emotions better
Communicate, collaborate, and adapt better

15. Emotional Intelligence & Leadership
More perseverance
Better at achieving goals
More innovative

16. Emotional Intelligence & Leadership
Successfully lead and manage change

17. Emotional Intelligence & Leadership
Leadership is emotional

18. Self-Awareness
A cornerstone of emotional intelligence

19. Rate Your Leadership Self-Awareness
Poll
Rate Your Leadership Self-Awareness

20. Notice and understand one’s “moods, emotions, and drives”
Self-Awareness
Notice and understand one’s “moods, emotions, and drives”
Honest and accurate self- assessment

21. Understand who they are as a leader Strong values Long-term goals
Self-Awareness
Understand who they are as a leader
Strong values
Long-term goals

22. Good at creating change Seek assessment
Self-Awareness
Good at creating change
Seek assessment
See themselves through others’ eyes

23. Honesty, openness, and confidence
Self-Awareness
Honesty, openness, and confidence
Independent, positive, and can change a bad mood

24. Knowing your motivations and values Accepting yourself
Self-Awareness
Knowing your motivations and values
Accepting yourself

25. Self-Awareness
Introspection

26. Self-Awareness What makes you happy and why?
What about that situation made you upset?
Why do you do the things you do?

27. Self-Awareness
What are your values? Are you living by them?
Detach and analyze your actions

28. Self-Awareness SELF OTHERS AWARENESS (RECOGNITION) Self-Awareness
Understand emotions
Strong values and know who they are as a leader
Open, confident, and self-accepting
Introspection
Social Awareness
MANAGEMENT (REGULATION)
Self-Management
Relationship Management

29. Self-Management
The key to a work-life balance

30. Self-Management
A self-managing person controls his/her emotions, exhibits emotions appropriate for the setting, bounces back from adversity, is non- judgmental, and does not act without thinking through the consequences.

31. Do You Have a Heathy Work/Life Balance?
Self-Management
Do You Have a Heathy Work/Life Balance?

32. Sacrificing now for long- term gain
Self-Management
Resiliency
Sacrificing now for long- term gain

33. Not letting mood dictate action Emotional stability creates trust
Self-Management
Not letting mood dictate action
Emotional stability creates trust
Being active, not reactive

34. Self-Management
Make yourself accountable to others,
Take a moment - or longer - before responding

35. Self-Management
Monitor what you say to yourself. Would you let someone else speak to you like that?

36. Self-management
Be aware of your breathing
Mindfulness. From 20 minutes of meditation to a few minutes of some deep breathing a day.

37. Self-Management SELF OTHERS AWARENESS (RECOGNITION) Self-Awareness
Understand emotions
Strong values and know who they are as a leader
Open, confident, and self-accepting
Introspection
Social Awareness
MANAGEMENT (REGULATION)
Self-Management
Self-control
Work-life balance
Long-term achievement
Be mindful
Relationship Management

38. Social Awareness
Empathy is the second cornerstone of emotional intelligence

39. Social Awareness
Empathy is the ability to read, understand, and experience another’s emotional state and respond in a socially appropriate way.

40. Rate Your Empathy Skills
Poll
Rate Your Empathy Skills

41. Resonant v. Dissonant Leadership
Social Awareness
Resonant v. Dissonant Leadership

42. Social Awareness
Organizational awareness
Higher empathy equals better perception of leadership

43. Social Awareness
Taking a person’s emotional state into consideration when making a decision
Understanding other perspectives

44. Social Awareness Changing how we communicate
First priority should be to understand the other person
Be present; focus only on what the other person is saying

45. Social Awareness
Always be in the moment
Observe people

46. Social Awareness
Develop a better understanding of your own emotions
Greet people by name

47. Social Awareness SELF OTHERS AWARENESS (RECOGNITION) Self-Awareness
Understand emotions
Strong values and know who they are as a leader
Open, confident, and self-accepting
Introspection
Social Awareness
Empathy
Higher empathy = better leadership
Considering emotions when making decisions
Work to understand others
MANAGEMENT (REGULATION)
Self-Management
Self-control
Work-life balance
Long-term achievement
Be mindful
Relationship Management

48. Relationship Management
Leadership is relationships

49. Relationship Management
Initiating, building, and maintaining relationships
Tightly coupled with empathy

50. Relationship Management
Relations Leaders v. Task Leaders

51. Relationship Management
Leadership is relationships

52. Relationship management
Clear and consistent communication
Conflict management

53. Relationship management
Trust

54. Relationship management
Be open and curious
Transparency

55. Relationship management
Understand your communication style
Be consistent in your message

56. Relationship Management
Give praise
Have tough conversations when they are needed

57. Relationship Management
SELF
OTHERS
AWARENESS (RECOGNITION)
Self-Awareness
Understand emotions
Strong values and know who they are as a leader
Open, confident, and self-accepting
Introspection
Social Awareness
Empathy
Higher empathy = better leadership
Considering emotions when making decisions
Work to understand others
MANAGEMENT (REGULATION)
Self-Management
Self-control
Work-life balance
Long-term achievement
Be mindful
Relationship Management
Having relationships
Influence and inspiration
Communication
Be open and curious

58. Review
Leadership is emotional
Leaders with higher emotional intelligence are consistently rated as better leaders

59. review
Self-Awareness and Empathy are the two cornerstones of emotional intelligence
All four areas of emotional intelligence can be learned
Increasing one area of emotional intelligence improves the other three

60. Review SELF OTHERS AWARENESS (RECOGNITION) Self-Awareness
Understand emotions
Strong values and know who they are as a leader
Open, confident, and self-accepting
Introspection
Social Awareness
Empathy
Higher empathy = better leadership
Considering emotions when making decisions
Work to understand others
MANAGEMENT (REGULATION)
Self-Management
Self-control
Work-life balance
Long-term achievement
Be mindful
Relationship Management
Having relationships
Influence and inspiration
Communication
Be open and curious

61. Emotional Intelligence 2.0
Resources
Emotional Intelligence 2.0
Primal Leadership

62. drjasonmartin.info/professional /research/leadwithei/
Resources
drjasonmartin.info/professional /research/leadwithei/

63. Questions
Jason Martin Associate Dean, Walker Library Middle Tennessee State University