1. Symantec 2010 Windows 7 Migration Global Results

2. Methodology Applied Research performed survey 1,360 enterprises worldwide SMBs and enterprises Cross-industry 2

3. Key Topics Attitudes about migrating Manpower requirements Preparing for the migration General recommendations Results of the migration 3

4. 4 Attitudes About Migrating

5. Timing and Motivations Typically wait six to 12 months Only 8% migrate immediately Performance, reliability and end-user experience motivated migration Most (62%) set ROI goals 90% met ROI goals 5

6. 6 Manpower Requirements

7. Manpower requirements Typically involve half of IT staff Most automated the process 10 PCs worth automating Time consuming aspects: – Planning (17%) – Actual execution of upgrade (12%) – Reinstalling applications (10%) – Inventorying existing machines (10%) – Running pilot tests (9%) 7

8. 8 Preparing for the Migration

9. Before the migration What to capture beforehand – User files & documents – Links to network drives – Email RAM, processor speed, PC age, budget important 10 IT man-hours in preparation 9

10. Hardware recommendations CPU – Minimum: 2 to 2.5 GHz – Optimal: 2.5 to 3 GHz RAM – Minimum: 2 GB – Optimal: 4 GB Storage – Minimum: 200 to 500 GB – Optimal: 500 GB to 1 TB Video RAM – Minimum: 512 MB – Optimal: 1 GB or more 10

11. 11 General Recommendations

12. General recommendations Standardization, added security, and virtual desktop 71% replace incompatible applications 12

13. Ensuring success / Easing the process Planning Training Pilot tests 13

14. 14 Results of the Migration

15. Results of the migration 78% said process was smooth 63% said easier than last migration Most achieved key motivations Most ran into delays End-user satisfaction increased over time 15

16. Best vs. Worst Practices in Information Management Users offline 2 hours 60% of users extremely satisfied Differences 20 IT man-hours in preparation Extremely important: – Advanced planning (56% ) – Upgrading hardware (45%) – Pilot test (45%) – Training (44%) – Capture user profiles (42%) – Proper inventory (35%) Users offline 6 hours 25% of users extremely satisfied Differences 9 IT man-hours in preparation Extremely important: – Advanced planning (30% ) – Upgrading hardware (31%) – Pilot test (34%) – Training (26%) – Capture user profiles (27%) – Proper inventory (24%) Top tier resultsBottom tier results

17. 17 Appendix All questions included

18. Company size 18

19. Industry 19

20. Computer involvement 20

21. Computer knowledge 21

22. Windows 7 involvement 22

23. Expected use of Windows 7 23

24. User downtime 24

25. User downtime 25

26. Migration planning 26

27. Transition difficulty 27

28. Additional technologies 28

29. Delaying issues 29

30. Machine types 30

31. Machine types 31

32. Previous operating system 32

33. Influencing factors 33

34. When to upgrade 34

35. Economic impact 35

36. Current machines vs. new machines 36

37. Upgrading vs. fresh install 37

38. Communication 38

39. End user reaction 39

40. IT workforce involvement 40

41. Setting ROIs 41

42. Meeting ROIs 42

43. Affected factors 43

44. Minimizing cost 44

45. Successful migrations 45

46. Migration process 46

47. Automation vs. manual 47

48. Previous migrations 48

49. Previous migrations 49

50. Migration tools 50

51. Post-migration issues 51

52. Migration approaches 52

53. Migration approaches 53

54. Incompatible applications 54

55. Pre-migration captures 55

56. Helpful factors 56

57. Helpful factors 57

58. Pilot tests 58

59. Automatic vs. manual migrations 59

60. Hardware specifications 60

61. Hardware specifications / recommendations 61

62. Hardware specifications / recommendations 62

63. Hardware specifications / recommendations 63

64. Hardware specifications / recommendations 64

65. Hardware upgrades 65