1. Organizational Structure and Operations
Apparel 2
Obj. 4.01

2. Types of Pay
Management = salary: same amount of pay no matter how many extra hours you work
Sales = if it’s retail = hourly: #hours x rate; $8.50 x 40 hours = $340 (minus taxes!)
Other sales might be commission
Distribution = hourly **

3. Scheduling People Management job to create work teams
Hourly, who, when, which department
**and who you report to
Management by objective**: employees set their own objectives and gauge their own progress

4. Quality Control Inspection: during the job or after completion
Inspector: checks the goods to ensure quality control

5. Types of Inspections
Visual: take a quick look around to see what you need
Such as a small produce** store or a small boutique

6. Inspections
Perpetual: accurate, instantaneous accounting of product – uses bar codes and is computerized (**warehouse)

7. Just-in-Time Inspections
Keeping extra inventory is wasteful and expensive
Right material at the right time in the right place – the exact amount
**effective way to keep prices in check

8. Customer Service Handle professionally Courteous treatment
Shopping climate (music, smells)
Complaints: **customer is always right
Warranty
Rest rooms