1. VCSQI Nurse Navigators and Co-Pilots
Summer 2017 Quarterly Meeting
The Boar’s Head Inn

2. Panel Discussion / Q&A Panel Members: Robbin Shifflett, UVA
Pam Thorpe-Kirstein, Sentara
Jill Melia, Bon Secours
Liza Szelkowski, Inova
Moderator: Debbie Nadzam

14. A Day in the Life of a Cardiac Surgery Co-pilot
0630 Meet with the surgery patient in pre-op holding, review plan of care
0700 Pre-round on in-patients, discuss issues/concerns with patient and bedside nurse
0730 Round with Cardiac Surgery Team
0830 Meet with families in the main surgical waiting area, provide update from OR
0900 Round on in-patients, provide review of care, post-op instructions, discharge medication education and follow up with orders from rounding

15. A Day in the Life of a Cardiac Surgery Co-pilot
1000 Place follow-up calls to discharges from previous day
Review plan of care at home
Answer questions
Review medications
Confirm follow up appointments
1030 Update families in the surgical waiting room
1100 See 5 day post op in office to reinforce education

16. A Day in the Life of a Cardiac Surgery Co-pilot
1200 Update families with surgeon immediately post-op
1300 Round on in-patients to reinforce education and encourage activity, assist with discharge education.
1330 Escort family of the Cardiac Surgery patient to CVI, provide update
1400 See pre-op testing patients in the office

17. DISCUSSION / Q&A Initiatives to mitigate 30-day readmissions
Patient and Family Engagement