1. Community Advisory Committee
Operations Update
Community Advisory Committee
July 9, 2019

2. Statistics *Jun-19 FY19 Vehicle Trips Completed
294,113
3,491,306
Passenger Trips Completed
379,599
4,503,510
Reservation Calls Answered
244,319
3,088,751
ETA Calls Answered
44,348
611,711
WMR ETAs Requested
395,099
2,604,587
*not yet final

3. Performance Report Card
Key Performance Indicator
Standard
*Jun-19
FY19
On Time Performance
≥ 91%
92.4%
92.0%
Excessively Late Trips
≤ 0.10%
0.03%
0.08%
Excessively Long Trips
≤ 5%
3.0%
3.8%
Missed Trips
≤ 0.75%
0.34%
0.52%
Denials
≤ 0 3 11
Access to Work On Time Performance
≥ 94%
97.5%
95.8%
Average Hold Time (Reservations)
≤ 120 76 81
Calls On Hold > 5 Min (Reservations)
4.2%
Calls On Hold > 5 Min (ETA)
≤ 10%
3.5%
5.3%
Complaints Per 1,000 Trips
≤ 4.0
2.4
3.3
Preventable Incidents
≤ 0.25
0.23
0.22
Preventable Collisions
≤ 0.50
0.59
0.66
Miles Between Road Calls
≥ 25,000 -
52,667
*not yet final

4. June Highlights
Staff attended Guide Dogs of America Open House in Sylmar, CA
The Board of Directors approved the Proposed Budget for FY 19-20
Global Paratransit Call Center Supervisor, Roberto Montavlo received the Superior Service Award
Staff conducted outreach at Mikkon ADHC, Willow Adult School and Wayfinder Family Services
Contractor preparation for Transfer Trip Expansion of service
Access participated in Keolis’ Food Drive for Antelope Valley
Staff participated in an emergency exercise based on a failure of the Santa Fe Dam in Irwindale

5. Thank you for joining us.