1. GSA Task 7 Begin Guest check-in
Required Materials:
Room current status report, computer, reservation records, registration cards, room key& envelope, pen& log book.
Task Process:
Greet the guest.
Ask guest if there is a pre-reservation
If there is no reservation check the rooms availability.
If there is a reservation, confirm the pre-information on the registration card & complete it.
If guests are not pre-registered fill in a registration card.
Fulfill the guest’s special room requests & assign a suitable room.
Apply room rate that the guest is entitled for.
Issue & hand out the guestroom key.
Handling minors (photo copy I.D)
Handling VIP guests.

2. GSA TASK 8 Establish the Payment Method & Secure credit card authority During Check-In
Required Materials:
Reservation records, registration cards, credit card voucher, pen, credit card imprint, bank cash receipt, group list, voucher or covering letter.
Task Process:
Handle cash.
Handle direct billing payments.
Handle credit card payments.
Handle coupons, vouchers, gift certified payments& payment covering documents.
Handling Master account payments ‘group master account.’
Check credit card validity.
Get the estimated or actual purchasing amount approval.
Handle invalid credit cards.

3. GSA TASK 9 Finalize Guest Check-In
Required Materials:
Incoming mail, messages log book, reservation record, registration cards & pen.
Task Process:
Hand out to the guests any pending messages, mail, fax or packages.
Explain parking policy/regulations if available.
Note special needs for special needs guests.
Offer & apply Bell attendant assistance.
File all related correspondence and follow through on guest last requests.

4. GSA TASK 10 Group List & Check In Group Arrivals
Required Material:
Reservation records, arrivals list, group list, pens, guestroom key& key envelope.
Task Process:
Prepare for group arrivals, Block set of rooms for the group arrivals.
Pre-registration procedures (rooming list & keys envelops).
Guest registration/Check-in.
Full orientation about the group related services & all the hotel facilities, services & main policies.