1. RBA Concepts - Journey Analogy
Means to get from here to there
Present Location
Destination
Report Cards
Action Plans
Turned Curves
Results
Clear language
Measurable improvement in quality of life for children, adults, families and communities
Partnerships
Indicators
Performance measures
What works
No-cost / low- cost and 1%’s
Baselines
Story behind the baselines
Charts on the wall
Turning the Curve
FPSI

2. RBA Key Innovations 2 - kinds of accountability
     Population accountability
     Performance accountability
plus language discipline
     Results & Indicators
     Performance measures
 3 - kinds of performance measures.
     How much did we do?
     How well did we do it?
     Is anyone better off?
7 - questions from ends to means in less than an hour.

4. Here is the thinking process in the form of 7 plain language common sense questions.
These questions should be asked an answered periodically (monthly, quarterly) at every intersection of supervision from the top to the bottom of the organization.
This is the most important take-away page for performance measurement. It can be used immediately without any further training.