1. Dr. Abdulqawi Almohamadi Quality Manager منهجية التحسين

2. Identify opportunities for improvement

4.  Find a process that needs improvement  Organize a team who is knowledgeable in the process  Clarify the current knowledge of the process  Understand the causes of variation  Select the potential process improvement

5.  Plan the improvement/data collection  Do the improvement/data collection/data analysis  Check the data for process improvement  Act to hold the gain/continue improvement

6.  What is the process?  Is there a simple clear description of the process?  What are the process problems?  Who will benefit from the improvement in the process?  How does it fit within the hospital ’ s system and priorities?

7.  Determine team size, members who represent various levels in the organization.  Select members who know and work with this process.  Is technical guidance and support available?  Document the progress of the team.

8.  Who are the customers?  What are their needs?  What is the actual flow of the process?  Is there needless complexity/redundancy?  What are the outcomes/best way for the process to work?

9.  What are the major causes of variation?  Which key characteristics are measurable?  What.. Who.. Where.. When.. How will data be collected?  Does the data reflect common or special cause?  Which causes of variation can we change to improve the process?

10.  Select a portion of the process to improve.  Determine the actions that needs to be taken to improve the process.  Must be supported by documented evidence.

11. PDCA CYCLE

12.  What is the process improvement to be piloted?  Who will do the pilot?  How will it be piloted?  Where will it be tested?  When will it be tested?  What data must be collected to measure the improvement?

13.  The improvement.  Data collection.  Data analysis.

14. The results and lessons learned.  Did the process improve as expected?  Does the data support the improvement?  How could the team efforts be improved?

15.  What parts of the improved process need to be standardized?  Policies or procedures to be revised?  Who needs to be made aware of the change?  What are the next steps in CONTINUOUSLY improving this process?

16. Best storyboard will receive an award and certificate of achievement.