1. FOCUS-PDCA Dr. Abdulqawi Almohamadi Quality Manager USTH منهجية التحسين

2. Identify opportunities for improvement

3. F O C U S PLAN CHECK ACT DO دورة منهجية التحسين

4. F-O-C-U-S Find a process that needs improvement Organize a team who is knowledgeable in the process Clarify the current knowledge of the process Understand the causes of variation Select the potential process improvement

5. P-D-C-A Plan the improvement/data collection Do the improvement/data collection/data analysis Check the data for process improvement Act to hold the gain/continue improvement

6. F - O-C-U-S Find What is the process? Is there a simple clear description of the process? What are the process problems? Who will benefit from the improvement in the process? How does it fit within the hospital ’ s system and priorities?

7. F - O - C-U-S Organize Determine team size, members who represent various levels in the organization. Select members who know and work with this process. Is technical guidance and support available? Document the progress of the team.

8. F-O - C - U-S Clarify Who are the customers? What are their needs? What is the actual flow of the process? Is there needless complexity/redundancy? What are the outcomes/best way for the process to work?

9. F-O-C - U - S Understand What are the major causes of variation? Which key characteristics are measurable? What.. Who.. Where.. When.. How will data be collected? Does the data reflect common or special cause? Which causes of variation can we change to improve the process?

10. 10 Cause-and-effect Diagram Determine and define the major categories which describe the system or process under review, e.g., 5ps: (or) 5ms: People Manpower Provisions Materials Policies Machines Procedures Methods Place Measurements

11. 11 Manpower (People) Methods (Procedures) Materials (Policies) Machines (Plant) Environment EFFECT Cause and Effect Diagram: Fishbone

13. 13

14. F-O-C-U - S Select Select a portion of the process to improve. Determine the actions that needs to be taken to improve the process. Must be supported by documented evidence.

15. PDCA CYCLE

16. P - D-C-A Plan What is the process improvement to be piloted? Who will do the pilot? How will it be piloted? Where will it be tested? When will it be tested? What data must be collected to measure the improvement?

17. P - D - C-A Do The improvement. Data collection. Data analysis.

18. P-D- C -A Check The results and lessons learned. Did the process improve as expected? Does the data support the improvement? How could the team efforts be improved?

19. P-D-C - A A ct What parts of the improved process need to be standardized? Policies or procedures to be revised? Who needs to be made aware of the change? What are the next steps in CONTINUOUSLY improving this process?

20. Thank You