1. Android OS 6.0 Marshmallow Galaxy S6
<Appendix>
Customer Consultant Guide
Android mobile technology platform
Version 1.1
Global CS team
This material contained in this document is intended
for use “with / as”
Status
Samsung Customer Contact Centres
Yes
Network Operator Contact Centres
N/A
WEB FAQ / How to guide creation for Samsung.com sites
Samsung Authorised Service centres (ASC)
Please note:
Although contents of this document may be suitable for WEB
guide creation, it is not to be posted on the internet download
in its entirety as a download item

2. Device used in the following slides; Galaxy S6 edge (SM-G925)
Introduction
The aim of the document is to introduce some of the key differences in the “Functionality” and “Look” between Samsung Android 6.0(Marshmallow) and previous Android OS versions.
Device used in the following slides; Galaxy S6 edge (SM-G925)

3. Major changes of Android 6.0 Marshmallow
Video
Audio
MIDI protocol supporting
Searching all connected device and managing audio device
(android.media.AudioDevicesManager clss)
Dynamic Audio/Video Rendering
Android Marshmallow helps applications synchronously render audio and video streams.
Power Saving Optimization
Runtime Permissions
Adding Doze mode, App Standby mode
- Changeable refer to status of application
running and power suppling
- Limits Wake lock, alarm, Wi-Fi scan, network
Control the permissions of the application
* If you need general information of Android 6.0 Marshmallow, please visit the Android official webpage below.

4. Android OS 6.0: new features - Runtime permission (1/2)
Q: After upgrading my device SW to Android 6.0 Marshmallow, pop-up about application permission appears frequently. Why?
A: Android 6.0 Marshmallow introduced a new permissions model with the addition of runtime
permissions.
Until Android 5.x Lollipop, you had to accept all permissions(such as accessing camera, data
network…) which an application ask for during the application installation procedure.
But from Android 6.0 Marshmallow, the pop-up for each permission appears when the application
request to access that permission first time.
For more information, please read next slides.
Q: Can I accept or deny each permissions of the application?
A: From Android 6.0 Marshmallow, the option to allow or deny each permissions of the application refer to below
1) Settings Apps – Settings – Applications – Application manager
2) Select the application which you want to change permissions
3) Tap “Permissions”
4) Changes the permissions which you want

5. Android OS 6.0: new features - Runtime permission (2/2)
※ Comparing the permission managing
Android 5.0 Lollipop
Android 6.0 Marshmallow
To use the application, all permissions must be accepted during installation
There’s no option to select each permission
Permission cannot be changed after installation.
Permission pop-up appears when it’s requested first time.
Options to accept or deny each permission is added.
Run Time
Run Time
Added Option to disable
permission in
Settings > App
No Option to disable
permission in
Settings > App

6. Android OS 6.0: Impossible to decrypt the device
Q: I encrypted my device with “Encrypt Device” setting. But there is no Decryption option in setting.
A: Android 6.0 Marshmallow doesn’t provide Device decryption function.
But the encryption will not affect to usual operation of the device.
Usually you can use your device normally even if the device is encrypted.
* Note.
If customers encrypted the device but don’t’ want to use the device with encrypted storage after Android 6.0
Marshmallow upgrade, they must decrypt your device before Android 6.0 upgrade refer to below`
※ How to decrypt the device in Android 5.x Lollipop OS
※ There is not “Decrypt device”
option in Android 6.0 OS
1) Tap Apps – Settings
- Lock screen and
Security
2) Tap “Other security settings”
3) Tap “Decrypt Device”
4) Tap “Decrypt Device”

7. Android OS 6.0 UI: Setting – Lock Screen
Q: After updating my Galaxy S6 to Android OS 6.0 Marshmallow, it looks different from previous OS. Which UIs (User Interface) are changed from previous OS?
A: The key changes relate to the UI/UX (User Interface and User Experience) being enhanced..
* For more information, please see the below and following slides.
Lollipop (v5.x)
Marshmallow (v6.0)
※ Lock screen (1/2)
1. Weather information (Live Weather ) is
removed
2. Clock is moved to middle of screen
3. “Unlock effect” setting removed
* Unlock effect option until 5.x Lollipop:
Apps – settings – Lock screen and security –
Unlock effect
4. App shortcut on lower corner is editable
- Apps – settings – Lock screen and security –
info and app shortcuts – App shortcuts
Changed to

8. Android OS 6.0 UI: Setting – Lock Screen
Lollipop (v5.x)
Marshmallow (v6.0)
※ Lock screen (2/2)
2 Step unlock when Lock type is not “Swipe”
1) Swipe the screen
2) Unlock the screen
Changed to

9. Android OS 6.0 UI: Setting – Lock Screen
Lollipop (v5.x)
Marshmallow (v6.0)
※ Waiting time for wrong input on lock screen
Accumulated failed attempts
Waiting Time
1 to 4
None 5
30 Seconds
6 to 9 10
11 to 14 15
16 to 19 20
30 Seconds and move to screen to input backup pin
21 ~
Repeat the process of 16~19 and 20
Accumulated failed attempts
Waiting Time
1 to 4
None 5
30 Seconds
6 to 9 10
1 Minute 11
5 Minutes 12
10 Minutes 13
30 Minutes 14
60 Minutes 15
When Auto factory reset is ON : Device wipe out.
When Auto factory reset is OFF: users have to wait 60 minutes for every attempt
Changed to
※ Note. For more information about “Auto factory reset”,
please read the following slide

10. Android OS 6.0 UI: Setting – Lock Screen
Q: What is the “Auto factory reset” option? And how do I set it?
A: If you activate the “Auto factory reset” option, your device will be wiped out if you attempt to unlock the device incorrectly 15times.
This feature may protect your device from unlocking by repeated attempting when it’s stolen.
To set “Auto factory reset” feature, please tap “Apps”, “Settings”, “Lock screen and security” and “Secure lock setting”
And then, activate “Auto factory reset”
For further information, please read the process below.
* Note : The wiped data will not be restored. It’s strongly recommend to attempt to unlock the device carefully if “Auto factory reset” is activated.
※ How to activate “Auto factory reset”
1) Tap “Apps – Settings”
2) Tap “Lock screen and Security”
3) Tap “Secure lock setting”
4) Activate “Decrypt Device” option

11. Android OS 6.0 UI: Setting – Fingerprint
Lollipop (v5.x)
Marshmallow (v6.0)
※ Fingerprint and lock screen setting
Changed to
When fingerprint lock setting
- To set screen lock type to Fingerprints,
PIN, Pattern or Password must be set first.
When PIN / Pattern/ Password lock setting
- After PIN, Pattern or Password lock setting,
step for fingerprint setting is added.
(Optional - Customer can select “Later”)
Changed to
Fingerprint related function
- To use fingerprint related function, screen lock type
must not be “None” or “Swipe”

12. Android OS 6.0 UI: Setting – Fingerprint
Q: I want to set up my lock screen to using Fingerprint. Must I set other lock setting before Fingerprint setting?
A: To use the Fingerprint function, you need to set up PIN, Pattern or Password must be set first.
So you can unlock your device with PIN, Pattern or Password which you set even if you set your lock screen as Fingerprint.
Q: I set up my lock screen to using Fingerprint, but it doesn’t recognize my fingerprint correctly. How can I unlock my device?
A: Tap and drag the lock screen. Lock screen using PIN, Pattern or Password will be displayed.
And then, input PIN, Pattern or Password which you set before.
Q: Some applications require to use fingerprint for identification. Must I change my lock screen?
A: To use fingerprint related function, screen lock type must not be “None” or “Swipe”.
So if you set lock screen as “None” or “Swipe”, please change lock screen to fingerprint PIN, Pattern or Password.

13. Android OS 6.0 UI: Setting – Icons
Lollipop (v5.x)
Marshmallow (v6.0)
※ Home Screen Icon renewal
Changed to
Icon renewal
- Icons of Samsung applications will have
unified outline
- Icons of 3rd party and Google application
will not be changed.
Changed to

14. Android OS 6.0 UI: Setting – Quick panel
Lollipop (v5.x)
Marshmallow (v6.0)
※ Home Screen Icon renewal
Quick button expand
- “Edit”, “Settings” button is changed to “Settings”, “Expand”
Changed to
Quick panel “Edit” on expanded quick panel
- “Edit” button appears on expanded quick panel
S Finder, Private mode
- S finder and Private mode function is provided as
Quick button
Changed to
Private mode
and S Finder
Edit and expand screen
Expand screen
Edit screen

15. Android OS 6.0 UI: Setting – Message – In app browser
Lollipop (v5.x)
Marshmallow (v6.0)
※ Home Screen Icon renewal
Web view using In-app browser
- Open the webpage
without running web browser
- If flick down during
loading, in-app
browser can be
minimized temporarily
Changed to

16. Android OS 6.0 UI: Setting – Message – In app browser
Lollipop (v5.x)
Marshmallow (v6.0)
※ Home Screen Icon renewal
Multimedia playing using In-app browser
- Video playing
. Supporting both of “In
screen” and “Full view”
- Sound playing
. Supporting “In screen”
Changed to
Video Player (App)
Voice 001.amr
Changed to
Sound Player

17. Android OS 6.0 UI: Setting – Edge UX
Lollipop (v5.x)
Marshmallow (v6.0)
※ Edge UX (S6 Edge only)
Tap and drag the screen to move to other menu
Changed to
1. Many functions for Edge screen are added
2. Available to add or remove the functions for Edge screen in settings
3. Available to change position, Size and Transparency in “Edge panel handle settings
4. Available to change the order of edge menus

18. Android OS 6.0 UI: Setting – Emoji
Lollipop (v5.x)
Marshmallow (v6.0)
※ Additional emoji
Changed to
New emoji are added

19. Android OS 6.0 UI: Setting – Power Saving
Lollipop (v5.x)
Marshmallow (v6.0)
※ Additional emoji
Changed to
The color of notification bar will be changed to gray during Power saving mode is activated
Power Saving mode will restrict the services that use background data (such as , Messages …)

20. Android OS 6.0 UI: Screen Rotation
Lollipop (v5.x)
Marshmallow (v6.0)
※ Screen Rotation
2) Keep the screen touching
and rotate the device
1) Touch and hold the screen
1) Touch and hold the screen
Changed to
2) Keep the screen touching
and rotate the device
3) Screen will not be rotated during
keeping the screen touching
4) Screen will be rotated after
detaching the finger from
the screen
3) Screen is rotated

21. Android OS 6.0 UI: Home screen – E-Mail icon/widget, Theme
Lollipop (v5.x)
Marshmallow (v6.0)
※ icon/widget, Theme
Icon and Widget will be removed from Home screen.
Note: icon and widget can be restored
from Apps and widget setting
Changed to
Theme will be initialized to default theme
Note: For further information, please read the
following slide

22. Android OS 6.0 UI: Home screen –Theme
Q: After software upgrading to Android 6.0 Marshmallow, the theme is changed to default theme. How do I use the theme that I used in previous OS?
A: You can use the theme after theme updating or reinstalling theme from Theme store.
Please update or reinstall the theme refer to below.
※ How to update the theme
1) Tap Apps – Settings – Themes
2) Tap the theme which want to update
3) Tap the “UPDATE”
4) After downloading,
tap the “APPLY”
5) Tap “APPLY”
6) Updated theme is
applied

23. Revision History: This version replaces all previous versions
Date
Version
Comments
V1.0
HQ CS team: Initial version
V1.1
HQ CS team update
- Slide 21~22: Icon/Widget will be removed on home screen and Theme will be initialized to default theme

24. Spec: Notice
Notice:
All functionality, features, specifications and other product information provided in this document including, 
but not limited to, the benefits, design, pricing, components, performance, availability, and capabilities of 
the product are subject to change  without notice or obligation. Samsung reserves the right to make changes 
to this document and the product described herein, at anytime, without obligation on Samsung to provide notification of such change.

25. Customer Consultant Guide Android mobile technology platform
END
Customer Consultant Guide
Android mobile technology platform
Language : English