1. Employee Services Department Diane F
Employee Services Department Diane F. Moser, Director of Employee Services
The department a variety of human resources services for approximately 8,700 employees with that number increasing to around 9,500 during the summer time due to seasonal hiring.
Governing Authorities
City Charter - Section 17.05
City’s Ordinance Code - Chapter 33
Of note is that JSO, Clerk of Courts, and City Council have their own human resources. We supplement those services in a variety of ways.

2. Employee Services Department
The department consists of three divisions with 51 full time positions and 10 part- time workers:
Compensation and Benefits
Employee and Labor Relations
Talent Management
Who we are:
Experienced: Average City tenure of 12 years
Diverse: 45% minority and 83% female
Trustworthy: Employee Services takes pride in handling confidential personal information appropriately
Customer focused: Proactively ensuring operations personnel needs are met
Employee Services – It’s all about the people!
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Employee Services Department

3. Employee Services Department
Vision
The Employee Services Department is dedicated to achieving a diverse, progressive, highly productive workforce that demonstrates the utmost respect and appreciation for Jacksonville’s taxpayers.
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Employee Services Department

4. Compensation and Benefits Division
Group Health
Self-funded as of 1/1/15
Florida Blue plan – HMO, HDHMO, PPO
UF Health plans – EPO
Over 8,000 employees and retirees are enrolled in our group health, plus another 6,000 dependents.
Pursuant to recently completed collective bargaining, on1/1/20 the Police and Fire Unions will separate from the City’s health plan and will provide a Union plan for all Union members, retirees and Elected/Appointed Officials that were formally in the Union.
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Employee Services Department

5. Compensation and Benefits Division
Dental
Delta Dental – HMO, Silver PPO, Gold PPO and Platinum PPO
Vision
Eyemed – Basic and Premier Plans
Life Insurance
Standard Life – Basic, Supplemental and Dependent Life
Flexible Spending
Discovery Benefits – Medical, Dependent, Parking and Transportation Accounts
Note: For dental and vision, as of 1/1/20 the Police and Fire Unions will separate from the City’s health plan and will provide a Union plan for all Union members, retirees and Elected/Appointed Officials that were formally in the Union.
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Employee Services Department

6. Compensation and Benefits Division
Wellness Program
Humana GO 365 plan for full time employees
Designed to reward employees for making health choices
Employees can be rewarded for a range of fitness, prevention and education activities – anything from participating in a 5k to completing a routine dental exam
Download the app – contact Nancy Carlos ( ) if you need assistance
Earned the First Coast Healthiest Companies Silver Level Award in 2018 and the Gold Level Award in 2019
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Employee Services Department

7. Compensation and Benefits Division
Defined Contribution and Deferred Compensation plans
Empower is the plan record-keeper
Defined Contribution plan, 401(a), is the retirement plan for all City employees as of 10/1/2017
Note: FRS is handled by the State of Florida and is only offered to Elected Officials; it is not managed in any way by the City of Jacksonville
Voluntary 457(b) deferred compensation plan for full time and part-time employees
OBRA 457(b) plan is the FICA replacement plan for part-time and temporary/seasonal employees
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Employee Services Department

8. Employee and Labor Relations Division
Collective Bargaining
Employee discipline
Grievance handling
Conflict mediation and facilitation
Time and attendance function for civilian workforce
FMLA (Family Medical Leave Act) and parental leave administration
Job accommodation process administration for ADA (Americans with Disability Act) purposes
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Employee Services Department

9. Employee and Labor Relations Division
Collective Bargaining:
Just under 80% of the City’s workforce is unionized.
Per the Florida Statute pertaining to public sector collective bargaining, the City negotiates 3 year agreements with each of its unions.
The Union and the City come together for bargaining sessions where they collectively bargain wages, hours, and terms and conditions of employment. This process can take many months.
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Employee Services Department

10. Employee and Labor Relations Division
Collective bargaining continued:
Once the tentative terms are agreed by the negotiating teams, the contracts are voted on by the union membership.
If ratified, the contracts are submitted as legislation to City Council and vetted through assigned committees and ultimately voted on by the full council.
If approved by council, the Mayor then enacts the agreements.
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Employee Services Department

11. Employee and Labor Relations Division
The unions are:
International Association of Fire Fighters (IAFF)
IAFF has two agreements covering rank and file to supervisory firefighters.
IAFF represents approximately 1200 employees at the Jacksonville Fire Rescue Department (JFRD).
Fraternal Order of Police (FOP)
FOP has four agreements covering rank and file to supervisory corrections and police employees.
FOP represents approximately 2500 employees at the Jacksonville Sheriff’s Office (JSO)
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Employee Services Department

12. Employee and Labor Relations Division
The unions continued:
American Federation of State, County and Municipal Employees
AFSCME represents approximately 2000 clerical and technical employees.
Communications Workers of America
CWA represents approximately 360 professional and specialty employees.
The Jacksonville Supervisors Association, Inc.
JSA represents approximately 440 supervisory employees.
Laborers’ International Union of North America
LIUNA represents approximately 320 labor and heavy equipment employees.
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Employee Services Department

13. Employee and Labor Relations Division
The current contracts in effect for all six unions cover the period of October 1, 2017 through September 30, 2020.
We anticipate that the next round of bargaining will commence in early 2020 with the desire to have new contracts in place by the expiration of the current agreements.
If no successor agreement is in place at the expiration of the current contract, the City operates under the status quo, meaning that the terms and conditions of the previous contract remain intact.
Since wages can only be negotiated for the three year period, once a contract expires, wages cannot be increased until the parties collectively bargain the wages.
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Employee Services Department

14. Talent Management Division
Recruiting and On-Boarding
We hire over 1,300 employees each year (does not include JSO).
This includes our seasonal employees.
Examining
Classification and Pay
Data Management
We perform approximately 15,000 electronic human resources transactions per year.
Training
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Employee Services Department

15. Talent Management Division
Section of the Charter There shall be a civil service system for the employees of the consolidated government which shall promote the effective, efficient, and fair conduct of the public business. The council shall have authority to enact such ordinances as are necessary to further implement the civil service system so long as such ordinances are not inconsistent with the provisions of this charter.
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Employee Services Department

16. Talent Management Division
Civil Service and Personnel Rules and Regulations
One of the significant differences between the private and public sector
Establish the Personnel Policy for positions and employees defined as Civil Service by the City Charter
There are a total of 11 rules
Address classification and compensation; qualifications and certifications for employment and promotions; discipline, demotions and dismissals; transfers and separations and layoffs
Are administered in conjunction with applicable collective bargaining agreements
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Employee Services Department

17. Talent Management Division
Not all job classifications fall under the Rules.
Approximately 75% of our workforce is Civil Service.
Only Civil Service classifications are covered by the Rules.
There are approximately 6500 Civil Service positions which include public safety.
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Employee Services Department

18. Talent Management Division
The exceptions are:
Elected Officials (25 = 1 Mayor, 19 City Council Members, 5 Constitutional Officers)
Appointed Officials (approximately 92 who are primarily your department directors and division chiefs most of whom are confirmed by City Council).
Appointed Employees (approximately 866 who are your ECA’s, managers of departments, assistants to appointed officials and other positions exempt by Charter or Code)
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Employee Services Department

19. Talent Management Division
The other exceptions are:
Special Purpose Employees (approximately 35 primarily grant employees)
Part Time Employees (approximately 825)
Temporary/Seasonal Employees (approximately 315 and 475 respectively)
There are rules governing pay and other aspects of the job for all of these listed.
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Employee Services Department

20. Employee Services Department
Now that you know what we do, just a reminder that your primary points of contact for your human resources needs are Cheryl Brown or Laura Dyer. Depending upon the situation, they may call us for assistance.
You’ll see us next year during the collective bargaining process.
We are grateful for the work you are about to engage in and congratulate you on becoming a City Council Member.
Speaking on behalf of my entire team, it is an honor to serve the taxpayers.
If you need anything from me, I can be reached at or
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Employee Services Department