1. EPAN – DG Meeting Innovative Public Services
Mondorf-les-Bains, 9 June 2005

2. IPSG Work Programme CAF Quality Conferences
Benchmarking and Best Practices
Communications and Knowledge Management
EPAN, DG Meeting
Innovative Public Services Group

3. CAF CAF Action Plan 2005 Results
Improvement of the CAF Website and the CAF Database
CAF Expert meeting
CAF Survey
2nd European CAF Event: 1-2 June 2005
Results
Online questionnaires
More possibilities for data registration
Speyer, 3-4 March 2005
Study on the use of CAF May 2005
Luxembourg
EPAN, DG Meeting
Innovative Public Services Group

4. CAF Survey Questionnaire to 27 national correspondents
Questionnaire to organisations
Conclusions
27 answers State of affairs in the MS
131 answers (22 MS) CAF in practice
500 -> end > in middle > end 2006
Further developments:
New Version for 2006
EPAN, DG Meeting
Innovative Public Services Group

5. 2nd European CAF Event 2nd European CAF Event Participation Programme
Luxembourg - Kirchberg
Participation
Programme
>170 participants
22MS, 1CC, 1EI, 1OM, 3IN
4 plenary sessions 8 parallel programmes 27 case presentations
EPAN, DG Meeting
Innovative Public Services Group

6. Quality Conferences Further dissemination of 3QC results
Support of the preparation of 4QC
Evaluation of QC programmes and strategic recommendations
Virtual Quality Exchange – VIRQUE conclusions presented by NL
Preliminary documents and discussions - FI
Approach, key objectives , methodology and time table presented by UK
EPAN, DG Meeting
Innovative Public Services Group

7. Benchmarking activities 1
Annual programme of work (1)
Learning labs
Expert meetings
Results
Lessons learned by the EU learning lab of public procurement – IT
Meeting, Survey, Presentation of the results « Principles of good administration » – SE
Meeting « Process Based Management » - SE
Meeting « Measuring Customer Satisfaction » - UK
EPAN, DG Meeting
Innovative Public Services Group

8. Benchmarking activities 2
Annual programme of work (2)
Comparative Review
Public Sector Performance
Egovernment Good Practice Framework
Results
Aproach for a comparative review on « Quality Management in PA » – SI
Theme of efficiency in PA -> Lisbon strategy
Meeting with European Commission – DE Setting-up IPSG team Study « Good practices information systems » - LU
EPAN, DG Meeting
Innovative Public Services Group

9. Communications and Knowledge
EPAN Administrative Framework
Protocol for both the EUPAN website and the CIRCA website
Elaboration of a broad communication plan
Continuation of improving working methods and identification of ways of better linking with other working groups
EPAN Administrative Framework
EPAN, DG Meeting
Innovative Public Services Group