1. Technology used for front office recordkeeping and equipment
Front Office Systems
Technology used for front office recordkeeping and equipment

2. 3 Stages of Front Office System:
Non – Automated System (Manual)
Semi – Automated System (Electro-Mechanical)
Fully – Automated System (Computer Based)

3. Non – Automated System
A system of front office recordkeeping characterized by the exclusive use of handwritten forms. The elements of non – automated systems determined the structure of many front office processes in even the most advanced automated facilities.

4. Semi – Automated System
Also called electro – mechanical, front office system that uses both handwritten and machine-produced forms.

5. Advantages of a semi – automated system over a non – automated system include automatically generated – and easy-to-read documents that detail the steps of a transaction. These documents represent what is known as the audit trail.
The disadvantages of semi – automated equipment are that equipment may be difficult to learn, complex in operation, not integrated with other systems, and subject to maintenance problems.

6. Fully – Automated System
A computer-based system of front office recordkeeping that eliminates the need for many handwritten and machine-produced forms common in non – automated and semi – automated systems.

7. Front Office Forms

8. Pre - Arrival Reservation Record Computer-based Reservation File
Letter of Confirmation
Reservation Rack Slips

9. Arrival
Registration Card
Room Rack Slips
Guest Folio

10. Occupancy Vouchers Information Rack Slips
Charge vouchers, allowance vouchers, transfer vouchers, paid-out vouchers.
Information Rack Slips

11. Departure
Credit Card Voucher
Transfer Voucher
Guest History Record