1. 1 CAL POLY UNIVERSITY OMBUDS OFFICE GLENDA BROCK, PH.D. BUILDING 1 -106 The road to daily happiness is not hard to find, its what we do for others that brings us peace of mind. Author Unknown

2. 2 Got problems!!! Not sure where to go? Which way to turn?

3. 3 CAL POLY POMONA UNIVERSITY OMBUDS OFFICE Are you behind the 8 ball? Do you feel like youre in a sinking boat? The Ombuds provides: an accessible, independent, impartial, informal, and confidential resource to assist you in the resolution of your problems and conflicts.

4. 4 What exactly does an Ombuds do? Listens and discusses Provides options. Answers questions. Explains University policies and procedures. Facilitates/mediates communication between people. Steps to resolve problems. Provides trends or patterns of problems/complaints to the University President.

5. 5 Is there anything the Ombuds cannot do? The Ombuds WILL NOT: Direct any University office to change a decision Offer legal advice Make decisions for you Have a stake in outcomes Be a part of any formal processes Advocate for any party to the dispute.

6. 6 When should I visit the Ombuds office? Go as soon as you feel there might be a problem. Need to discuss a sensitive question or issue. Feel you have been treated unfairly. Help in just getting things started. Situation requiring negotiation or facilitating communication. Unsure which policies, procedures, or regulations apply. When you are unsure of where to go or what options exist to solve a problem

7. 7 Are there disputes the Ombuds Office does not address? Disputes between members of the campus community and private individuals, such as, your significant-other, landlords, or parents. Disputes involving formal processes with unions, disciplinary offices, or legal suits.

8. 8 What will I gain by coming to the Ombuds Office? Insight into a complicated situation A clearer perspective on your issue or concern Enhanced ability to deal effectively with a problem Identification and clarification of options Effective communication skills to resolve interpersonal issues

9. 9 What other services does the Ombuds Office provide? Suggest changes in university policies and procedures Provide workshops for faculty, students, and staff.

10. 10 What does confidentiality mean? Confidentiality of all dealings and communications with the office. Issues regarding any disclosures of public safety, such as danger to oneself or others may not be kept. Communications with the Ombuds is not a first step in a formal complaint to the University. The Ombuds does not communicate with attorneys or have any other involvement in the matter once legal steps have been initiated.

11. 11 Confidentiality No confidential or sensitive information is communicated by e-mail or voice mail. Confidentiality is maintained by the Ombuds and by you..

12. 12 COME TO THE OMBUDS OFFICE Building 1 - 106 A Confidential, neutral, informal and independent resource for the Cal Poly Campus Community. Its better than complaining at the Fitness Center.