1. Office of Performance Management Prev Next HDHHS Performance Dashboard: Using Emerging Technologies to Promote Data Driven Decision-Making Devin Bradberry Anh Trieu NACCHO Informatics 2014 CITYOFHOUSTONDEPARTMENTOFHEALTHANDHUMANSERVICES

2. Office of Performance Management Prev Next Agenda Background Dashboard Demonstration: Affordable Care Act Campaign Social Media Campaign Monitoring Financial Monitoring Service Delivery Monitoring Individualized Dashboard Keys to a Good Dashboard Utilizing Dashboards to Inform Decision-Making Process of Continuous Evaluation Continuous Evaluation in Action Early Problem Detection

3. Office of Performance Management Prev Next Background -In December 2011 the HDHHS leadership decided to create a dashboard to allow executive leadership to track the performance of the department. -The Dashboard began by tracking financial measures then over time the dashboard expanded to cover performance for each program area. -Access to the dashboard has been expanded from senior leadership to program management staff as part of a drive to push the department into a quality improvement mindset. -Additional dashboards were created to facilitate collaboration with community partners.

4. Office of Performance Management Prev Next Dashboard Demonstration Switching to Live Dashboard

5. Office of Performance Management Prev Next Keys to a Good Dashboard -Short development cycle -Can be customized and maintained with in-house staff -Cost should be affordable to the organization -Web-based with mobile accessibility

6. Office of Performance Management Prev Next Utilizing Dashboards to Inform Decision-Making

7. Office of Performance Management Prev Next Process of Continuous Evaluation 1. Data 2. Analysis/ Discovery 3. Inform/Solution

8. Office of Performance Management Prev Next Continuous Evaluation in Action Vital Statistics Program MonthActual vs. Target (mins) ReasonsAction Taken/Action Plan Aug. 1439 vs. 25- Back to school rush for birth certificate - Ensure appropriate coverage for high demand season Nov. 1430 vs. 25- Holiday scheduling and problem with automated system - Re-examine staff holiday scheduling - Corrected automated system Feb. 1438 vs. 25- Staff were diverted for three weeks to assist with Vision clinics - Re-examine staff assignments for future vision missions

9. Office of Performance Management Prev Next Early Problem Detection Office of Surveillance and Public Health Preparedness Division - Measles, Meningococcal, Botulism are fatal bacterial infections -State requirement: 85% -Set internal target at 100% as a trigger warning

10. Office of Performance Management Prev Next Website: app.klipfolio.com/login Username: HDHHSDemo@gmail.comHDHHSDemo@gmail.com Password: Collaborate Devin Bradberry Management Analyst Devin.Bradberry@houstontx.gov 832-393-4908 Anh Trieu Management Analyst Anh.Trieu@houstontx.gov 832-393-4619 Live Demo Access