1. CONTROLLER/ BACK OFFICE Roles Qualifications Success Metrics 10-20 years working experience in similar positions CPA or equivalent Knowledge of BPO industry and contracts Strong Internal/External audit experience combined with finance/accounting experience in multinational companies Knowledge US GAAP and IFRS Strong knowledge of COSO Internal control Framework and Enterprise Risk Management in large international environment Good knowledge of all company processes/operations and information systems Experience in operations and knowledge of market and customers Other Skills Required Self starter Team Player Strong motivation Self confidence Interpersonal style Ability to communicate to the highest level of management Transfer of the back office to FSSC Simplification, automation, and standardization of financial processes Continues process and productivity improvements Timely and accurate: month-end closing period, US GAAP reporting, reconciled records to country statutory books Implementation of Internal Control Framework Comply with internal control standards Audits Culture of financial control Identification and implementation of best internal control practices Correct deficiencies identified in audits SOX 404 implementation and 302 certification/attestation process Developing and implementing finance training programs Region Finance Objective analytical power Identify business risks & control issues Operationally oriented Operate in complex organization Build, lead and develop the Regional Controller Team. Create an organization for sustainable controllership across EMA and drive commitment to Controllership. Take ownership of back office activities in EMA allowing implementation of EMA transformation strategy for Finance. Manage the transfer of back-office activities (AP, T&E, GL, AR, etc) to Romania without loss of internal control. Lead the relationship (contract Executive) with the BPO – Overall responsibility of the outsourced FSSC. Regional responsibility for the processes managed at the FSSC (AP, GL, T&E and potentially AR). Genpcat Global Relationship responsibilities when other Regions will move to BPO strategy (APAC in process). Own month-end, quart-end and year-end closing process at the FSSC. Regional Balance Sheet responsibilities. Perform Balance Sheet reviews with hard action items and follow up Manage the Regional Team of 4 and, through dotted line, the network of Country Coordinators (14) responsible for the local ownership of the outsourced operations. Manage 70 FTEs at the FSSC (140 with AR). Overall responsibility for SOX process in EMA. Define, implement and monitor the SOX strategy in the Region Manage and take responsibilities for the relationship with E&Y at Regional Level. Regional contact for internal and external auditors Support OpCo Internal Audit Review and Regional External Audit reviews Develop and implement internal control standards, implement best practices for control activities, monitor effectiveness. Ensure reliability of financial reporting and compliance with applicable regulations. Lead the implementation in the Region of the Corporate APS. Build and maintain strong local financial controls and statutory compliance Support, inform and train local resources Monitor compliance activities related to VAT, statutory accounting, and taxes Lead Business Process Improvements initiative Lead Finance user groups Functional Technical skills Decision Quality Priority Setting Planning Managing Through Systems Conflict Management Drive for results Key Competencies