1. Medical Education Department
Communication Skills
Medical Education Department

2. Learning outcomes: By the end of this lecture you will be able to:
Consider the importance of communication skills.
Recognize the importance of learning communication skills.
Evaluate what effective communication is.

3. What do you See in this image? (3 minutes)
Please we need you to be divided into two groups, each group sit in a raw.
Look at the picture for 15 seconds
Then I will show you a picture in the screen.
look at it for 3 minutes.
Then write down what you see in details (3 minutes) (what do you see, it looks like, …….etc), please describe in details.
Collect Reponses form each group

4. And this?

6. Angle of vision matters

7. Reading Test: What do you Think?
I could not believe that I could actually understand what I was reading THE PAOMNNEHAL POWER OF THE HUMAN MIND According to a research at Cambridge University, it doesn't matter in what order the letters in a word are, the only important thing is that the first and last letter be in the right place. The rest can be a total mess and you can still read it without problem. This is because the human mind does not read every letter by itself, but the word as a whole Amazing, how?

8. Now read it!
Aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it deosn't mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht the frist and lsat ltteer be at the rghit pclae. The rset can be a toatl mses and you can sitll raed it wouthit porbelm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe

9. Perception:
“Selecting, organizing, and interpreting sensory stimulations into a coherent picture of the world.”

10. Communication
Meaning "to share“, the activity of conveying information through the exchange of ideas, feelings, intentions, attitudes, expectations, perceptions or commands.

11. Communication defined
Transfer of message from one mind (sender) to other mind (recipient) will be successful, if following stages are performed well
Source
Select the message according to the situation and the audience
Wording the message
Uttering the words
Target
Listening
Understanding
Registering the message

12. Areas are to be watched in CS
To get the best results from our communication, following four areas are to be watched
What we mean to say?
What we actually say?
What the other person hears?
What the other person thinks, he hears.

15. The Communication Process

16. الاتصال : عميلة ذات اتجاهين
المرسل
المستقبل
القيم والاتجاهات
الاختلافات الثقافية
اللغة
الإزعاج
الاستماع
التشفير
فك الشفرة
النظر
فك الشفرة
التشفير
التغذية الراجعة

17. Question?
What part of the communication process has the sender translating the message into symbols or language?
Message
Encoding
Decoding
Feedback

18. Important of Communication Skills in Medical Field

19. Important of Communication Skills in Medical/Health Field

20. The importance of effective communication in medical/health field:
Basics of all human interaction
Core competence of medical professional
Core skills for learning and employment
Trustworthiness of medical professional is dependent on the quality of communication

21. Importance of effective communication
Patients: Increase patient satisfaction and compliance
Doctors feel:
less frustrated
satisfied
success

22. Communication as professional competency
Effective communication is essential for optimal patients outcome
Poor communication lead to undesired outcome

25. To become a good communicator you need
Be stimulating
Be conscious of bias
Apply body language
Have a smile on your face
Be a mirror of your message
Emphasize all the time
Use the “kiss” method (Keep it So simple)
Maintain a right distance

26. WHAT NOT TO DO? Exaggeration Filtering Vagueness and generality
Egocentric language
Deviation from the subject

27. WHAT NOT TO DO? Confusing facts with opinions Hands to face gestures
Hands in the pocket
Objectionable postures
Ahs AND pauses – UNWANTED WORDS OR PHRASES

28. Barriers to Successful Communication
Ability of the sender – how much the sender understands of the message they are trying to send
Content – including technicalities and jargon
Method of communication – including style and body language where appropriate!
Skills and attitude of the receiver

29. Barriers to Successful Communication
Organisational factors – complexity of the organisation, scope of the organisation
Cultural attitudes
Perceptions, prejudices and stereotypes
Inappropriate target for the message
Technical capabilities – ICT!

30. Written Communication: Emailing Skills

31. When to use
If the communication will require a lot of back-and-forth discussion or if the subject is delicate or sensitive you should call or speak with the person directly

32. Written Communication: Emailing Skills
When to use

33. Practical Steps in Email Writing:
Start writing your with the Subject line.
Write the content of your .
Do attachments if Any…
Practice etiquettes
Proofread your
Write the address that you would like to send

34. Effective subject lines
Clarity
Descriptive
Critical information

35. Before you start writing, ask yourself…..
Is this truly the correct person to contact?
What is my goal?
Should this conversation be held in person or over the phone?
Use a polite and respectful greeting and closing
Professor Anderson,…….
Respectfully,....
Sincerely,…..

36. Email Content Brevity and clarity Try to keep each email short
Use paragraphs (5 sentences each)
Is this message scannable and actionable?
Use topic sentences
One topic per
Provide important dates or references
Put each action or point on its own line
Prepare your Signature automatically.

37. Also If you do not write the subject the email will not be searchable
Remember…
s are permanent
s are searchable
Also If you do not write the subject the will not be searchable

38. The elements of email etiquette
General format
Writing long messages
Attachments ( the document name should be searchable)
Delivering information

39. Learning outcomes: By the end of this lecture you will be able to:
Consider the importance of communication skills.
Recognize the importance of learning communication skills.
Evaluate what effective communication is.

40. References:
Ibrahim Al Alwan (Editor), Mohi Eldin Magzoub (Editor), Margaret Elzubeir (Editor), 2013, International handbook of medical education: a guide for students.
Zubair amin 2006, Basics in medical education.