1. NORMS AND STANDARDS FOR PUBLIC TRANSPORT IN GAUTENG PROVINCE
11 JULY 2019
MRS. CELESTE HARMSE on behalf of
MR. FREEMAN MASUKU

2. CONTENT Purpose Background Aspects Considered
Norms and Standards Considered
Example of Norm
Example of Standard
Recommended minimums
Way Forward

3. PURPOSE
Presentation
Stakeholder Engagement

4. BACKGROUND
General
National Land Transport Act

5. ASPECTS CONSIDERED Public transport customer Readable
Communicate expectations
Local and International
Prioritisation
Calibration
Living Document

6. Temporal Availability
Basic Norm
Service Quality
Convenience
Comfort
Reliability
Temporal Availability
Travel Time
NORMS AND STANDARDS CONSIDERED

7. NORMS AND STANDARDS CONSIDERED CONT.
Supplementary Norm
Service Quality
Noise Levels
Public Transport Modes and Vehicles
Cleanliness
Age of the Vehicle
Public Transport Facilities
Toilet
NORMS AND STANDARDS CONSIDERED CONT.

8. NORMS AND STANDARDS CONSIDERED CONT.
Road Worthiness of Vehicle
Testing of Motor Vehicles for Road worthiness
Temperature
Service reliability
Emissions control
Public Transport Noise Levels
Measurement of Noise Emitted by Motor Vehicles in Motion
Noise Levels
NORMS AND STANDARDS CONSIDERED CONT.

9. Service quality norms: Service Reliability (%)
EXAMPLE OF NORM
Service quality norms: Service Reliability (%)
Objective:
Service reliability is defined by the extent to which the service runs on time as scheduled. Service reliability affects the amount of time a passenger must wait, and the amount of time spent travelling. Poor service reliability will negatively affect the passenger demand for a service, as well as create operational problems such as vehicle overcrowding and vehicle bunching.
Context:
A wide variety of factors affect the reliability of a service. Reliability applies to public transport modes.
 The ‘design’ user is classified as the potential new public transport user, (abled or disabled) as well as regular users of the public transport mode under consideration. If a high proportion of elderly people use the services provided, an adjustment should be made to the walking distance times.
The assumptions made in the LOS section are:
The public transport services do not run at frequent intervals.
Level of service applies to less than 6 buses/hour.
A bus is considered late, when it is 5 min behind the scheduled time.
The following LOS descriptions only apply to scheduled services.
In congested periods, preference should be given to public transport vehicle.
Definitions:
Reliability is defined as the percentage of vehicles that adhere to the timetable (Giannopoulos, 1989). A timetable is defined in accordance with the National Land Transport Act (Act 5 of 2009) (The Presidency, Vol. 526, 2009).
Performance variable
Level of Service
Measured performance (%)
Reliability (%) A
≥ 99 B
< 99 and ≥ 96 C
< 96 and ≥ 93 D
< 93 and ≥ 90 E
< 90 and ≥ 85 F
< 85
Measurement method:
The measurement for reliability can be objectively measured in terms of the proportion of times a vehicle arrives at a service point relative the schedule.

10. Service quality norms: Service Reliability (%)
EXAMPLE OF NORMS CONT.
Service quality norms: Service Reliability (%)
Objective:
Service reliability is defined by the extent to which the service runs on time as scheduled. Service reliability affects the amount of time a passenger must wait, and the amount of time spent travelling. Poor service reliability will negatively affect the passenger demand for a service, as well as create operational problems such as vehicle overcrowding and vehicle bunching.

11. Service quality norms: Service Reliability (%)
EXAMPLE OF NORMS CONT.
Service quality norms: Service Reliability (%)
Context:
A wide variety of factors affect the reliability of a service. Reliability applies to public transport modes.
 The ‘design’ user is classified as the potential new public transport user, (abled or disabled) as well as regular users of the public transport mode under consideration. If a high proportion of elderly people use the services provided, an adjustment should be made to the walking distance times.
The assumptions made in the LOS section are:
The public transport services do not run at frequent intervals.
Level of service applies to less than 6 buses/hour.
A bus is considered late, when it is 5 min behind the scheduled time.
The following LOS descriptions only apply to scheduled services.
In congested periods, preference should be given to public transport vehicle.

12. Service quality norms: Service Reliability (%)
EXAMPLE OF NORMS CONT.
Service quality norms: Service Reliability (%)
Definitions:
Reliability is defined as the percentage of vehicles that adhere to the timetable (Giannopoulos, 1989). A timetable is defined in accordance with the National Land Transport Act (Act 5 of 2009) (The Presidency, Vol. 526, 2009).

13. Service quality norms: Service Reliability (%)
EXAMPLE OF NORMS CONT.
Service quality norms: Service Reliability (%)
Performance variable
Level of Service
Measured performance (%)
Reliability (%) A
≥ 99 B
< 99 and ≥ 96 C
< 96 and ≥ 93 D
< 93 and ≥ 90 E
< 90 and ≥ 85 F
< 85
Measurement method:
The measurement for reliability can be objectively measured in terms of the proportion of times a vehicle arrives at a service point relative the schedule.

14. EXAMPLE OF STANDARDS Service quality standards: SANS10047:2009
The Testing of Motor Vehicles for Road worthiness
Context: The norms which this standard applies to are given below:
Service convenience;
Service reliability;
Temporal availability;
Travel time;
Temperature; and
Etc.
Definitions: Definitions for the specified road vehicles and school buses are the same as those contained within the respective norms.
A category M vehicle is defined as a power driven vehicle having a minimum of four wheels and allows for the transport of passengers (South African National Standard, 2005).
Category M2 is a public transport vehicle that has more than 8 seats in addition to the drivers and the vehicles total mass does not exceed 5 tons as well as corresponding to one of the following class vehicle (class I, class II, class III, class A or class B) (South African National Standard, 2005).
Category M3 is a public transport vehicle that has more than 8 seats in addition to the drivers and the vehicles total mass exceeds 5 tons as well as corresponding to one of the following class vehicle (class I, class II, class III, class A or class B) (South African National Standard, 2005).
Relevant standards also applicable to the relevant norms affected:
Relevant standards that affect the norms used in this context are given within section 2 of SANS10047:2009. Another relevant standard that is not mentioned but where reference is given is SANS947:2005 known as vehicle classifications.
Any assumptions made:
As per relevant national legislation and the prescribed requirements, the mentioned standard will cover all the criteria for roadworthiness (South African National Standard, 2009).
Rail Infrastructure and services will be assessed differently and according to a different standard.

15. EXAMPLE OF STANDARDS CONT.
Service quality standards: SANS10047:2009
The Testing of Motor Vehicles for Road worthiness
Context: The norms which this standard applies to are given below:
Service convenience;
Service reliability;
Temporal availability;
Travel time;
Temperature; and
Etc.

16. Service quality standards: SANS10047:2009
EXAMPLE OF STANDARDS CONT.
Service quality standards: SANS10047:2009
Definitions: Definitions for the specified road vehicles and school buses are the same as those contained within the respective norms.
A category M vehicle is defined as a power driven vehicle having a minimum of four wheels and allows for the transport of passengers (South African National Standard, 2005).
Category M2 is a public transport vehicle that has more than 8 seats in addition to the drivers and the vehicles total mass does not exceed 5 tons as well as corresponding to one of the following class vehicle (class I, class II, class III, class A or class B) (South African National Standard, 2005).
Category M3 is a public transport vehicle that has more than 8 seats in addition to the drivers and the vehicles total mass exceeds 5 tons as well as corresponding to one of the following class vehicle (class I, class II, class III, class A or class B) (South African National Standard, 2005).

17. Service quality standards: SANS10047:2009
EXAMPLE OF STANDARDS CONT.
Service quality standards: SANS10047:2009
Relevant standards also applicable to the relevant norms affected:
Relevant standards that affect the norms used in this context are given within section 2 of SANS10047:2009. Another relevant standard that is not mentioned but where reference is given is SANS947:2005 known as vehicle classifications.

18. Service quality standards: SANS10047:2009
EXAMPLE OF STANDARDS CONT.
Service quality standards: SANS10047:2009
Any assumptions made:
As per relevant national legislation and the prescribed requirements, the mentioned standard will cover all the criteria for roadworthiness (South African National Standard, 2009).
Rail Infrastructure and services will be assessed differently and according to a different standard.

19. Recommended minimum level
RECOMMENDED MINIMUMS
Norms and Standards
Recommended minimum level
Convenience
C: Peak headway (minutes): ≥ 8 and < 13 Off-peak headway ≥ 15 and < 20
Service comfort
D: < m2/passenger: 0.60 and ≥ 0.45
Service reliability
C: Reliability (%): < 96 and ≥ 93
Temporal availability
C: Hours of service (hours): < 16 and ≥ 12
Travel time
C: Passenger travel time (minutes): ≥ 50 and < 70
Ambient temperature
C: Temperature < 20 and ≥ 18; or > 26 and ≤ 27
Spatial availability
C: Travel time (minutes): ≥ 12 and < 14
Internal noise level
C: In-vehicle noise (decibels): > 70 and ≤ 75
Transfers
D: 2 transfers or less with transfer time less than 2 minutes

20. WAY FORWARD Questions that still need to be answered:
Who will sets the norms and standards? (Transport Authority?)
How should compliance with standards, in particular, be transitioned from current levels to prescribed standards?
What are the penalties for non-compliance to the standards?
Who pays for the implementation of the norms and standards?

21. Discussions, Comments, Questions
END OF PRESENTATION
Discussions, Comments, Questions