1. MICROSOFT OFFICE DIAGNOSTICS Kelli S. Rembert MGMT 661

2. MICROSOFT DIAGNOSTICS TESTS Microsoft diagnostic tests are used to prevent your computer from crashing and to correct errors immediately. It serves as a problem-solver for your computer maintenance. Diagnostic tests are generated on MS Word MS Access MS Excel MS PowerPoint

3. V ARIOUS TYPES OF TEST Microsoft Office Diagnostics performs the six specific tests on all applications: Setup Diagnostic- tests files that may have been corrupted by viruses or hardware along with registry settings Office 2007 installation. Disk Diagnostic- investigates evidence of problems or errors with your hard drive. It specifically test checks for errors logged by the Windows system event log and The Self-Monitoring, Analysis and Reporting Technology (SMART) feature of your hard disk. Memory Diagnostic- test that distinctively checks the reliability of the computers Random Access Memory (RAM). Update Diagnostic- tests to make sure computer is current with installed and updated service packs from Microsoft Office 2007. Compatibility Diagnostic- tests to ensure there are no conflicting versions of Microsoft Outlook on the computer. Check for known solutions- evaluates the data on Office 2007 crashes that have occurred on your system; then it connects to a server to find solutions that are available for problems that caused these crashes.

4. WORD OPTIONS To begin your diagnostics test, open the Microsoft Office button, and scroll down to Word Options, which is the first tab, located on the bottom of the frame.

5. R ESOURCES Once the Word Options menu is open, scroll down to Resources and double click on this option.

6. D IAGNOSE From the Resources tab, you are able to access the MicrosoftDiagnostics

7. P ROBLEMS Once you click on the Diagnose button, you will be prompted by Microsoft with a question: Is Microsoft Office having problems? If you wish to continue with the diagnostics tests, click continue at the lower-right hand corner of the screen.

8. R UN D IAGNOSTICS A Microsoft Office Diagnostics Screen will appear with the various types of tests that will take place: Check for known solutions, Memory Diagnostic, Compatibility Diagnostic, Disk Diagnostic, and a Setup Diagnostic. Click on the Run Diagnostic button to complete the process.

9. S TATUS While the tests are running, there are status bars to demonstrate the time remaining to complete each individual test.

10. S UMMARY OF R ESULTS After the tests are complete, a summary is given of the diagnostics that were run. To see the detailed reports, click on the detailed reports tab, located on the lower left-hand corner of the window.

11. D ETAILED R ESULTS The detailed report describes specific results of each of the six tests that were run.