1. Malpractice & Maladministration: What it is and how to avoid it

2. Overview What is malpractice? What is maladministration? Common issues
Effective practices to deter and address malpractice
What we’re doing
What to do when things go wrong
How we work with you when it is identified
Sanctions

3. Scenarios
Each group to look at one of the scenarios
What is wrong?

4. What is malpractice?
Suggest examples

5. What is maladministration?
Suggest examples

6. Common issues
64% of these were incorrect claims for learner achievement
14% were registration issues
9% were around lost learner work at the centre

7. Effective practices to deter and address malpractice
Come up with a checklist
We’ll share our thoughts
Additional processes some centres have introduced

8. What we’re doing
Working with our database provider to see whether the RAC claim form can be made easier and simpler to use – done = show comparison
Working with centres before next year to reduce the amount of units in courses – some have in excess of 100
Considering ‘page per learner’ RAC

9. What to do when things go wrong
What should you do?
(we’ll confirm whether you’re right!)

10. How we work with you when it is identified
Don’t get upset!
We will either:
instruct the Head of Centre to conduct an investigation
conduct an investigation
nominate a third party to carry out the investigation
We may put in a sanction at this point

11. How we work with you when it is identified
If we find malpractice we will convene a panel
We may notify Ofqual (we are required to)
We may notify other Awarding Organisations (we are required to)
Set and implement an Action Plan
Potentially set Sanctions