1. Getting Paid For Extended Use
Tenant Billing
Getting Paid For Extended Use

2. Getting Paid For Extended Use
Background
What Can We Do?
Creative Applications!
Lease Terms and Conditions – How To…

3. It’s Not A 9-to-5 World Anymore
Flexible work schedules
Job sharing
Reduced overhead (maximize existing asset)
Longer Hours
The workspace is changing

4. Energy Costs Are Going Up Up Up!
Time of Day Use
“Peak Time” may be when you are pushing override buttons!

5. People aren’t the only occupants anymore
Everyone is “connected”
Servers and special needs
Mission critical systems

6. Competition is Fierce How can we compete?
We have to make our buildings more productive and capture all of the available revenue if we are going to remain competitive
How can we compete?

7. Technology Can Help After hours use tracking and billing
Special equipment utility tracking and billing
Web-based interfaces/overrides
notification/billing

8. Extended Use Tracking Run-time Measured consumption (metered)
Calculated consumption
Three primary techniques for estimating the costs

9. If it is difficult to use …
The technology must be easy to use
If they have to leave their desk to use it…
Keeping it transparent

10. Easy Access to Overrides
Control = Happiness!
Accessing after-hours overrides from your desktop

11. Integrated Access Control
After-Hours use is directly related to security and access functions.
“We know you’re in there!”
Leveraging investments already made in lighting control and access control.

12. The Billing Battle
If you are going to send me a bill, you better have backup!
If it costs me more to administer than I can revenue, it’s not worth it!
At home, we expect to get a utility bill…
How are you going to bill for this?

13. Billing Techniques
Let the system calculate actual energy costs for delivering cooling to the space. This is one technique. This may incorporate additional charges for maintenance or additional costs to run a central plant.

14. Billing Techniques and Proof!
Details the after hours use so the tenant knows when it occurred and for how long. This can be customized to include individual names/accounts

15. Billing Techniques
Exporting data into third party analysis tools like Excel, Access or other ODBC compliant packages.

16. Enterprise Wide Applications
Pass data up to the Enterprise-Wide application for billing
ODBC
XML/SOAP
Enterprise wide accounting and property management systems

17. Lease Terms Can you bill? How do you bill?
Why would you “leave cash on the table?”
Other issues for the property manager to consider
The details are important. Consult with someone who has done it before!

18. Operating Hours - HVAC Supplied
M - F 7 am - 7 pm
Sat 7 am - 1 pm
BOMA EER Average
BOMA EER >600 k SQ Ft

19. Consequences Tenant Perspective: Overstates base operating costs
Not billing those that consume more
Not billing after-hours use
Higher occupancy cost
Inferior building performance
What gets measured gets improved

20. Consequences Asset Management Perspective: Reduces asset value
Reduces income
Increases system wear & tear without fair compensation
Distorts real operating costs & data
Unhappy tenants

21. Consequences Tenant Perspective: Overstates base operating costs
Not billing those that consume more
Not billing after-hours use
Higher occupancy cost
Asset Management:
Reduces asset value
Reduces income
Increases system wear & tear without fair compensation
Distorts real operating costs & data
Unhappy tenants

22. System Demonstration
How would this work?