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Information Technology and E-Commerce
Chapter Nine Information Technology and E-Commerce © The McGraw-Hill Companies, Inc., All Rights Reserved. McGraw-Hill/Irwin Introduction to Business
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Learning Objectives Distinguish between data, information, and knowledge and identify the characteristics of useful information. Explain the relationship between IT, competitive advantage, and profitability. Discuss five major IT applications used by companies today to build competitive advantage. Identify the major hardware and software components of IT and E-Commerce and describe how they have evolved over time.
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Information Technology and Profitability
Knowledge Learning Information technology Organizational learning
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Information Technology and Profitability
Useful Information and Knowledge Gaining a Competitive Advantage with IT
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Useful Information and Knowledge
Complete Accurate and reliable Relevant Timely
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Useful Information and Knowledge
Information overload Real-time information
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Gaining a Competitive Advantage with IT
Superior productivity Superior quality Superior innovation Superior customer responsiveness
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Major Information Technology Applications
Chief information officer
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Major Information Technology Applications
Transaction processing systems Knowledge management systems Expert systems and artificial intelligence Enterprise resource planning systems E-commerce systems
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Knowledge Management Systems
Best practices IT consultants
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Expert Systems and Artificial Intelligence
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Enterprise Resource Planning Systems
ERP and the Value Chain
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E-commerce Systems E-commerce B2B marketplace Intranet
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Hardware Components of IT and E-Commerce
Legacy systems Mainframe computers Microprocessors and personal computers Network computers: servers and clients The world wide web and the Internet Wired and wireless broadband technology
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The World Wide Web and the Internet
Router Ethernet
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Wired and wireless broadband technology
Wi-Fi
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Software Components of Information Technology
PC software Networking software Computer security software Wireless hand-held software IT and business occupation
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Software Components of Information Technology
Best-of-breed solution
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PC Software Industry standard
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Computer Security Software
Firewall Hackers Computer virus
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