1. 1 Putting Community in Government

2. Our History: 2

3. In 1977, City Council created the Volunteer Council Its mission was to help City agencies enhance basic services Keeping track of volunteers was done manually, with no strategic plan, and no way of tracking outcomes 3

4. Volunteer Council 1977-2004 The Office of Volunteer Resources 4

5. The Office of Volunteer Resources Today… 5

6. Organizational Chart City Council Office of Volunteer Resources Volunteers Director City Manager Volunteer Resource Management Leadership Team Volunteer Resource Managers Deputy City Managers 6

7. Recruitment & Application ScreeningInterviewingPlacement Agreement Form OrientationTraining Performance Feedback RecognitionRetentionOpportunities Completion of Service Exit Interview Volunteer Life Cycle Information Communication 7

8. Recognition at its Finest 8

9. The Virginia Beach Rotary Clubs Outstanding Volunteer of the Year Award The Cape Henry Rotary Clubs Safety Volunteer of the Year Award Volunteer Resource Manager of the Year Award Debra Elam Award Winners: Group 9 Debra Elam Award Winner: Individual

10. Technology: 10

11. Volgistics is accessible anywhere, anytime. Volunteer Data Base SAM VolunteerWorks Technology 11

12. 2011 Fiscal Year Achievements More than 20,000 volunteers + Almost 1.5 million volunteer hours = Total value: $19, 162, 199 12

13. Storytelling Volunteer/VRM Interviews, Photos, & Videos Social Networking City Webpage Facebook YouTube, Twitter, etc Recruitment & Retention Of BOTH Volunteers and VRMS Listen, Understand, Appreciate! Everyone Has A Story To Tell! Show you Care! Technology Continued 13

14. The Future: 14

15. The Office of Volunteer Resources: Moving Forward and Thinking Outside the Box… 15 Neighbors Helping Neighbors The OVR Reading Program Sister City - Miyazaki City, Japan Global Volunteerism

16. Questions? 16