1. Cochran Consulting, Inc.
16 July 2017
Cochran Consulting, Inc.
USA Based Service
European Based Service
Internet Based Update Service
Internet Based Upgrade Service
Optional Cochran Exchange Service
CAUTION! Failure to follow proper protocols for Product care voids Warranty.

2. USA Based Service
All Cochran products are manufactured in our wholly-owned, state-of-the-art facility in Texas. Because of the very high-tech nature of our products and special manufacturing equipment, all major repairs are done in Texas. Please communicate with a Cochran Service Rep before returning any product. You will receive a RMA (Return Material Authorization) Number which must accompany any returned product. However, the majority of issues can be resolved by communicating with a Customer Service Rep.
When contacting Customer Service please be prepared with the Model and Serial Numbers of your equipment.
In the USA, inbound Customer Service phone calls are answered at our factory in Richardson, Texas, USA from 0800 to 1700 Central Time during non-holiday weekdays. At other times or if phone lines are busy, please leave a detailed voice message. Alternatively, send an to:
Inbound s are received simultaneously in both Texas and Madrid. Responses may originate from either Texas and/or Madrid depending on availability factors.
Attn: Customer Service
Cochran Consulting USA Office:
1758 Firman Drive USA FAX:
Richardson, TX 75081
Websites:

3. Europe Based Service
All Cochran products are manufactured in our wholly-owned, state-of-the-art facility in Texas. Because of the very high-tech nature of our products and special manufacturing equipment all major repairs are done in Texas. Please communicate with a Cochran Service Rep before returning any product. You will receive a RMA (Return Material Authorization) Number which must accompany any returned product. However, the majority of issues can be resolved by communicating with a Customer Service Rep.
When contacting Customer Service please be prepared with the Model and Serial Numbers of your equipment.
In España, inbound Customer Service phone calls are answered at our triage center in Madrid, España, from 08:00 to 17:00 (GMT+2) during non-holiday weekdays. At other times or if the phone line is busy, please leave a detailed voice message. Alternatively, send an to :
European Triage Center
Inbound s are received simultaneously in both Texas and Madrid. Responses may originate from either Texas and/or Madrid depending on availability factors.
Cochran Consulting USA Office:
1758 Firman Drive USA FAX:
Richardson, TX 75081
Websites:

4. Internet Based Update Service
Cochran is continually working on perfecting its products and adding new features and capabilities. You can take advantage of these developments by downloading the latest relevant versions from Cochran Servers. It’s quick, easy, and free and is referred to as ‘Updating’. Updating is performed and managed locally by the Analyst software so Analyst must first be launched and running. Then, clicking on the ‘Gear Symbol’ will initiate a search to ensure that your Analyst is the latest Version and if not, will give you the option of downloading and installing it. If you chose not to Update Analyst, then any other updates will not be permitted until you do. You can try again to look for the latest Version at any time or you can continue working with your current Version.
Updates are not autonomously initiated. You must start the process by clicking on the ‘Gear Symbol’.
If Updating the Firmware in a hardware product (D1, D3, or CPU at this time) it must be connected to the USB Port BEFORE launching Analyst and clicking on the ‘Gear Symbol’.

5. Internet Based Upgrade Service
By definition, ‘Upgrading’ (as opposed to ‘Updating’) is the act of installing new software and/or firmware that adds significant capability to the system. For example, you can ‘Upgrade’ from the ‘Field Military’ Analyst version to the ‘Master Military’ Analyst version. There is a fee involved to ‘Upgrade’.
At this time, Internet Based Automated Upgrades are not available.

6. Optional Cochran Exchange Service
At the Cochran facility in Texas and the Cochran facility in Spain an inventory of product is maintained for the purpose of quickly exchanging out a product so that the customer has minimum downtime. This product is always kept to the latest Configuration of hardware, software, and firmware. You must first communicate with a Customer Service Rep (in Texas or Spain) to determine the nature of your problem and try to resolve it without exchanging any product. If needed, you will receive an RMA Number and instructions on how to return the suspect product. In the meantime, a replacement product will be sent to you as soon as possible. When you receive the replacement please check it out thoroughly.
You can keep the replacement once it has been put into service but your original product will not be returned to you. Failure to send the replaced product to Cochran in a timely manner may result in your account being suspended.
This is a fee-based service paid for annually in advance. You will receive a Quote once we understand your specific needs. Refunds are not issued.

7. Cochran Consulting, Inc.
FCC/CSA/EU Certified
Cochran Consulting, Inc.
Please study the product documentation and thoroughly understand the device, particularly the various LCD Screens in each of the Modes BEFORE first use and BEFORE contacting Customer Service.