1. NetxInvestor
Advanced Class

2. Website Access and Client Security
Security of your client’s personal information should be your number 1 priority!
IDs and passwords should be given to the client verbally.
They should not be ed to the client.
They should not be left on a voic .
They should not be given to anyone except the client.

3. Levels of User ID Access
NetXInvestor Level
Full access to account information and documents
EDelivery Only Level
Full access to documents only

4. Paperwork Requirements
Electronic Delivery Request form
All information must be completed at the top of the page
All accounts that are to be linked together must be listed on page one and again on page two.
Each account owner must sign next to each of their account numbers on the second page.
Accounts with multiple account owners or authorized persons, must have signatures of everyone

5. Changes for existing IDs
NO CHANGES TO EXISTING IDS, WITHOUT PAPERWORK!
Adding new account to existing ID
Complete top of form to match existing information (MMN & DOB)
Give existing ID
New account owner should sign the form
Any other account owners with accounts linked to ID should sign the form at least once

6. Changes (continued)
Remove account from existing ID (example: Clients are divorcing or separating, or just wants their own ID without being linked to someone else’s ID)
Complete new form with accounts to be linked to new ID
Write a note in the margin asking to delete all other existing IDs

7. Changes
Organizations/trust accounts where authorized person/trustee changes
New form signed by new authorized person/trustee
Write note in margin to remove all other existing IDs
Client wants to start receiving paper statements again
Have client sign LOI asking for paper statements. The letter should mention the $2 fee for each statement mailed.
Client can ‘de-enroll’ by accessing his account on line and un-checking the paperless option. No paperwork is needed for this.

8. Changing Email Address
Complete a new Electronic Delivery Form
Give new address and mark box
Give existing ID
Obtain at least one signature from each account owner that has an account linked to the ID
Best Practice – FHC about the address change