1. Income Withholding form and issuance

2. Income withholding order (iwo) page 1

3. Iwo page 2

4. Iwo page 3

5. Iwo page 4

6. Iwo page 5

7. 3 format Types of the iwo
Paper IWO- printed by FSR print vendor or at a DOCGEN station in the county.
Web IWO- employer creates an account on the CSS website ( When an IWO is issued the employer receives an prompting them to log in to their account.
Electronic (e-IWO)- employer signs up with OCSE to receive their IWO through a electronic flat file.

8. How are IWO issued? Auto Issuance Tech Initiated
National Directory of New Hires
State Directory of New Hires
National Quarterly Wage Data
State Quarterly Wage Data
Tech Initiated

9. Ia menu option a or direct command lstwa

10. When is the date on the lstwa screen populated?
Paper IWO- the date is populated once the FSR print vendor sends back an acknowledgement that document was printed.
Web IWO- when the employer clicks on the acknowledgement button after downloading the IWO.
Electronic- when the employer sends back an acknowledgement through the e-IWO flat file.

11. Maintain active iwo screen

12. Iwo xmit status Paper and Web- status will be NA-Hard Copy E-IWO
11- Pending and will transmit the next day
20- Not acknowledged
30- Acknowledged
40- Rejected (employer received the IWO but cannot implement it. The rejection reason will be in chron)

13. Best practice to create an iwo
Search for employer on the employer table
Update information if needed. Do not update in CASEMAIN.
Use FSR Employer ID to verify employment on CASEMAIN option C or direct command APEMPL
Go to the IWO screen

14. Volume 6 rule
When we receive application for a case with an existing order the arrears verification process must be followed before we can enforce on any arrears.
Initial IWO will be issued for current support only.
An amended IWO will be issued once the verification process is completed.

15. New ssa contact/response policy
Contact local SSA office
Document contact in chronology with the SSA person’s name, office and other details
Allow at least 31 days for a response/resolution.
Make a 2nd attempt, allow another 31 days
Make 3rd attempt, allow another 31 days
If still no response/resolution submit a problem log to the ACSES Helpdesk
Chronology must show all contact attempts including the person you spoke with and the office contacted

16. New procedure when Issuing an iwo termination on an inactive ssa iwo
Reactivate the IWO
Inactivate the IWO and select “Y” (yes) to issue the termination.
Allow the IWO to transmit electronically, Do not print unless SSA asks for a paper copy.
If no action taken by SSA follow process in previous slide

17. If you need to contact SSA to ensure they received an IWO before starting step 1 you must ensure the IWO transmitted to SSA electronically. Go to the IWO in ACSES and make sure the XMIT status is a 20 or 30. If it shows NA-Hard Copy submit a problem log to re-send the IWO. If it is a 40 then go to chron and search for the reason SSA rejected the IWO.
If the XMIT status is 30 we should expect payment the following month after the IWO was accepted. If no payment then you may want to contact SSA to find out why.